Brian Carmichael Email & Phone Number

Birmingham, England, United Kingdom

As United Outcomes’ Grievance Management Specialist, I bring an extensive 30-year background in policing and subsequent expertise in HR and mediation to the table. My journey from a seasoned police officer to an accredited ACAS Mediator and CIPD HR professional has equipped me with a unique blend of investigative acumen and human resources management skills.I specialise in de-escalating workplace conflicts, conducting thorough internal investigations, and steering mediation sessions toward mutually beneficial resolutions. My commitment to fostering harmonious workplace environments by addressing grievances head-on aligns with United Outcomes’ mission to enhance organisational health and reduce the risk of costly litigation. My goal is to ensure that businesses maintain their integrity and thrive.

Midlands

A damaged reputation can lead to organisational demise. Claims of sexual harassment, thefts and inappropriate behaviour cause damage. But with a robust and structured approach to investigations and grievances you can reduce the risk. Below are a couple of cases I have resolved;★The Problem:An employee was using the company’s vehicle without the employer’s permission. This resulted in the car being unavailable for company business which affected the company’s reputation and ability to provide an adequate service. ★The Solution:An investigation/fact-finding was carried out to establish the facts and recover evidence to support or negate the allegation. In this case, evidence was recovered that supported the claim and revealed that this was standard practice amongst all employees.The company was advised to conduct a disciplinary meeting to allow the employee to be represented and to provide mitigation before deciding on a sanction. The employee received a final written warning, and all employee contracts were revised to ensure that all drivers were aware of the terms and conditions of using company vehicles. ★ The company could have dismissed the employee, but without following a fair process, they would have been vulnerable to a claim of unfair dismissal which would have incurred legal fees and taken an extended period before the conclusion.When I am not helping others, I am a keen student of Jiu Jitsu and H.I.I.T (Decide, Commit, Succeed).★★I am looking to connect and engage with decision makers in the private and public sector, especially the military, legal professionals, education, emergency services and charities.★★If I can help you or you know someone who needs my services, call me on 07495 792 501 or visit me at;Carmichael Mediation Services Ltd.Grosvenor House.11. St Paul's Square,Birmingham.B3 1RBEmail: cms@cmediations-services.co.ukWebsite: www.cmsmediationservices.co.ukLook forward to speaking & connecting with you

United Kingdom

Assessing the performance of police recruit applicants and serving police officers and staff in real time online practice sessions for local and national recruitment, promotion, and progression processes and providing detailed feedback.

Oldbury

Providing employee mediation services, HR fact finding and discipline case management to the public sector on behalf of WME

Midlands

★The Problem: A supervisor and a member of their team had a dispute over using a mobile phone during working hours. The company had a policy that mobiles are only used during breaks. The team member (TM) felt racially discriminated against and took a period of sickness. The team’s performance and moral suffered as staff supported the supervisor or their TM.★The Solution: The mediation revealed deep-seated feelings which were the cause of the dispute. The TM did not like the supervisor dip sampling their work or monitoring the way they dealt with customers. The TM felt uncomfortable because they believed they were the only one being scrutinised. Conversely, the supervisor felt that the TM was not receptive to feedback, was defensive and spent a lot of time on Facebook. A workable agreement resulted in a return to work and repaired the team dynamics. I developed a rapport with both parties which led to a common outcome. They were able to listen to each other and this led to an understanding of each other’s role and intentions. Each party were able to step into the other person’s shoes and look at the dispute from different angles. The TM now understands the dip sampling, and monitoring protocols is to improve and recognise good performance. The supervisor accepted that the TM was using their mobile to monitor their child’s Facebook activity and was not avoiding work.★ The mediation took two days to complete as opposed to two months the dispute had lasted.★ The mediation cost less than litigation and ET fees and did not affect the organisation’s reputation.

Midlands

★About Brian Carmichael & Carmichael Mediation Services Ltd★I’m an ACAS employment mediator, effective communication trainer, HR professional, investigator and recruitment assessor. I specialise in resolving workplace conflicts by getting the parties to be friendly but not necessarily friends. I do this by adopting a facilitative mediation style where the interested parties take part in a joint problem exercise resulting in a workable agreement. I conduct independent proportionate investigations into serious, sensitive and complex matters in the workplace such as false absenteeism, theft, discrimination and harassment. At the end of the investigation, I produce a report which summarises and analyse the evidence and considers whether particular action could be taken to help prevent a similar matter happening again and whether formal action against a person(s) should take place.Utilising 30 years of working in the police and being a strategic leader, manager and serious investigation police officer. I have dealt with many situations that can overwhelm a person or a business. Often these problems could have been prevented had a decisive intervention taken place at the beginning or robust procedures been adopted.Often poor communication and failing to deal with conflict, in the beginning, is the basis for many disputes. So, I provide essential communication training so you and your team can be an effective communicator and reduce the likelihood of misunderstandings and conflict.As a trained police recruitment assessor I can ensure that any interview panel can cast a wider net at the outset of the selection process and help reduce unconscious bias and in-group favouritism. This approach will result in bringing a diverse set of perspectives to solve the most technical problems and assist any business to reach its full potential.★See My FREE ""Five Top Tips to Mediating & Resolving Conflict in The Workplace" Document below★

Birmingham United Kingdom

Utilising my experience, specialist skills, abilities from 30 years of policing and HR qualifications I created Carmichael Mediation Services Ltd. West Midlands Police are using my services as a Senior Investigating Officer, to manage detectives in a serious and complex investigation with an external agency.

Cheshire

As a trained police recruit assessor I assess how candidates perform in exercises which relate to specific competencies to become a police officer. I perform this role for English and Welsh police forces. I assess candidates based on their performance in;★interactive exercises★competency based structured interview★psychometric tests.I can provide this service for other private and public sector organisations.

Birmingham, United Kingdom

I am a trained Senior Investigation Police Officer, Manager and an Appropriate Authority (AA) for West Midlands Police (WMP) Professional Standards Department. Part of my role is to protect the reputation of WMP, maintain the confidence the community has in its police force and make determinations regarding external complaints and internal misconduct allegations against police employees.I determine whether a complaint should be recorded in accordance with the Police Reform Act 2002 or whether an internal allegation should be dealt with under the Police Conduct Regulations 2015. I ensure that I understand and interpret the legislation and the effects it will have on any potential investigation. As an AA, I conduct severity assessments and make policy decisions to determine if a matter is either gross misconduct, misconduct or underperformance.I deliver disciplinary and grievance training to provide supervisors with the skills and approaches needed to manage disciplinary and grievance issues effectively. I also offer training to staff, so they understand discipline and dismissal situations and reduce the likelihood of finding themselves in those circumstances. Also, I explain what staff can expect from managers when they are resolving disputes in the workplace and are involved in discipline investigations.