Technical Support Analyst With St James Place Wealth Management Service Desk
CurrentTechnical Support Analyst Level 1.5●Provide technical support to Senior Partners,Partners, support staff & SJP employees●Provide network support and troubleshooting (LAN/WIFI)●Support of Citrix ( Receiver and CAG for Windows & Mac OS)●Support of MS Office Suite 2007-2016 versions●Mail configuration & support (Exchange) ●Support of Onedrive (Office 365)●Working with Active Directory for provisioning & security ●Support of Virtual Desktops ( VPN)●Supporting software (SWIFT) for business processing & technical issues ●Using ESD ticket logging system ●Supporting Mac XOS (Outlook, VPN & Intranet)●Providing quality customer service & support ●Technical support on hardware, installations & troubleshooting(printers & scanners)●Supporting Symantec Encryption (PGP)●Support of company specific applications on iPhone/iPad● Providing walk throughs for application installations●Providing remote support assistance through Go To Assist & Team viewer Software