High-performing, strategic-thinking professional with more than 13 years’ experience in inbound call and technical support sector. Highly skilled at relationship building with clients and across organizations and teams; exceptional writing, presenting, and interpersonal communication skills. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients requests. Well‐versed in all phases of recruitment and hiring, including defining job roles, assessing needed skills and qualifications, and evaluating candidates. Experienced at managing projects from the requirements gathering/needs identification phase through to completion.
Listed skills include Management, Call Centers, Team Leadership, Technical Support, and 22 others.