● Managed over 58% of company's preventative maintenance services totaling over 160,000 work orders worth approximately $14 million in annual revenue.● Coordinated over 55% of department's on-demand cleaning requests totaling over 5,000 work orders worth more than $3 million in annual revenue.● Doubled the company’s largest cleaning account, adding over $3.5 million of annual revenue with existing clients, through direct and quality customer service.● Negotiated pricing and awarded cleaning contracts to vendors while managing programs and projects for thirty-six unique clients including the company’s largest client.● Prepared itemized bids for remodel projects; scheduled and completed work within project budget and timetable prior to the opening of over 150 retail stores.● Utilized scorecards and analyzed key performance indicators to determine if vendors and service providers were in compliance of service level agreements.● Collaborated with sales team on the RFP and RFQ processes to obtain new business from existing and incoming clients.● Compiled ad hoc spreadsheets and reports in response to time sensitive upper management and client requests.● Delegated operational functions to twenty staff members including three Operations Team Leads.● Participated in regular progress meetings with senior management and directors.● Cultivated a positive work environment encouraging new ideas relevant to process improvement.● Performed daily audits on internal and external client systems to ensure data accuracy.● Interacted with IT, Accounting, Sales and Compliance teams on a regular basis.● Participated in the interviewing and hiring process of potential incoming talent.● Received the department’s 2013 and 2014 employee of the year award.

● Developed talent of new and existing employees through performance management and delegation of responsibility.● Coached six operations team members while effectively ensuring and establishing proper processes to promote the sharing of expertise and free flow of learning amongst team members.● Implemented appropriate work structures and streamlined processes saving overhead and company resources.

● Planned and scheduled facility maintenance services, including pricing estimates on equipment, labor, materials and other related costs.● Managed high-volume workload related to preventive maintenance programs within a deadline-driven environment.● Provided a high level of customer service and client relations through outstanding communication and interpersonal skills.

● Audited company documentation to ensure accuracy prior to entering information into company systems.● Facilitated collection of missing documentation through regular follow-up with governmental agencies, and consumers.● Organized process for collection of information to track and identify non-compliant consumer files.

● Entered financial data into internal and external company system databases.● Researched insurance companies' financial histories and presented findings in a clear, cohesive manner.● Updated and redesigned investor reports to reflect current financial information and recent company events.● Filed confidential financial information received from portfolio companies.● Liaised between external auditors and internal portfolio managers to ensure the integrity of financial information presented in prospectuses and bond indentures.● Reported and reconciled discrepancies found in internal records and documents.● Handled and maintained spreadsheets measuring investment portfolio quality metrics.● Conducted extensive monthly research to monitor for changes in credit ratings of portfolio insurance companies.