Brian Cheresnowsky Email & Phone Number

Orlando, Florida, Us

Eden Prairie , Mn, Us

At Optum, I've led the charge in redefining healthcare technology management, introducing a strategic governance framework to unify product management processes. My efforts in requirement standardization and workflow optimization, leveraging SharePoint and Power BI, have significantly improved consistency and efficiency. My role involves deep collaboration with product owners to innovate tech-forward solutions, ensuring our proprietary healthcare platform meets client needs while maintaining a sharp focus on quality assurance and stakeholder engagement. Through strategic leadership, I've contributed to substantial cost savings and enhanced platform adoption.

Reston, Va, Us

In my role with B3 Group, I spearheaded process improvements for the Veterans Affairs, significantly enhancing voice technology support and decision-making through strategic leadership and operational efficiency. My work in establishing a governance process for voice technology and streamlining service request workflows has yielded notable benefits. Collaborating closely with technology teams, I've developed critical solutions to boost productivity and customer experience, highlighted by my efforts in automation innovation and inventory management, resulting in significant cost savings.

Irving, Texas, Us

As an Assistant Store Manager/Replenishment Manager at Michaels, I engineered an inventory management plan that not only cleared overstock but also substantially improved merchandise availability, contributing to a 10% sales boost and 90% inventory accuracy. My leadership of the freight process team ensured the achievement of KPIs through effective management and support, while also upholding the highest standards of operational excellence in daily store operations.

Atlanta, Georgia, Us

I led a team at Home Depot to optimize freight workflow, achieving a 200% increase in productivity and ensuring nearly perfect freight flow completion. My role involved devising operational strategies in collaboration with the store manager, enhancing staging deliveries, and showroom readiness. My hands-on coaching and development of a diverse team of ~25 associates highlighted my commitment to enhancing store efficiency and customer experience.

Plano, Texas, Us

During my tenure as Assistant General Manager at Aloft Hotel, I played a pivotal role in the hotel's opening and daily operations, ensuring adherence to the highest standards. My strategies for guest satisfaction improvement, based on customer feedback and data analytics, significantly enhanced the guest experience. Leading comprehensive staff development processes, I established a culture of excellence aligned with Marriott’s corporate standards.

Eden Prairie , Mn, Us

In this role, I successfully managed the integration of five new clients, totaling around 10,000 lives to OptumRx, showcasing my expertise in project management and stakeholder alignment. My leadership ensured the on-target completion of implementation projects, marked by effective scheduling, scope management, and risk mitigation. I excelled in fostering collaboration across functional teams, providing clear and regular updates to senior leadership, and driving technical solutions development.

St Louis, Us

At Accredo, I revolutionized contact management through the implementation of predictive routing, using machine learning and AI to significantly enhance customer experience. My role involved overseeing the strategic deployment of voice services and leading Agile scrum teams in the development and execution of user stories. My analytical skills and innovative strategies in technology integration and process standardization led to remarkable cost savings and operational efficiencies.

St Louis, Us

Spearheading a team of over 120 Patient Care Advocates and six supervisors, I revolutionized contact center operations for the Memphis Contact Center, catalyzing significant improvements in service delivery through strategic performance enhancements. This transformative approach resulted in a remarkable 50% increase in balanced performance metrics, concurrently slashing call handle times to a fraction of their previous duration, moving the Memphis Contact Center from a last place performer to the network’s leading performer.

St. Louis, Mo, Us

I led the intricate integration of approximately 9 million lives from the Department of Defense into a novel platform. With a keen focus on operational and technical cohesion, I meticulously orchestrated the alignment of systems and processes while developing tailored solutions to streamline the transition process. This concerted effort not only elevated project visibility but also fostered robust engagement among stakeholders, marking a significant enhancement in our overall approach to managing such expansive endeavors.

St. Louis, Mo, Us

Exhibiting a commitment to excellence, I consistently delivered exceptional customer service within the realm of pharmacy benefits. I adeptly resolved complex issues while simultaneously educating stakeholders on the intricacies of their plan benefits. This approach underscored not only my profound dedication to customer care but also showcased my strong problem-solving abilities, ensuring that each interaction left a lasting positive impression on our clientele.

At the helm of hotel operations, I orchestrated seamless coordination across all departments, harnessing innovative sales and marketing strategies to propel remarkable growth. Through my leadership, the hotel experienced a staggering 55% surge in revenue and a notable 28% increase in occupancy rates. Despite these substantial achievements, I remained steadfast in upholding rigorous budgetary standards and meticulous property management practices, ensuring sustainable success and fostering a thriving environment for both guests and staff alike.

New York, Ny, Us

Through strategic analysis and adept project management within the Credit & Fraud Network, I spearheaded initiatives that drove notable business efficiencies and cost savings. This comprehensive approach yielded significant operational enhancements, positioning the organization for success in a dynamic landscape. As a testament to these achievements, my efforts garnered recognition with a nomination for the prestigious Chairman's Award for Quality, highlighting the impactful contributions made towards the overarching goals of the company.

Through my efforts, I streamlined office operations within a law firm, prioritizing efficiency and client service at every turn. By implementing innovative billing and time management solutions, I not only optimized workflow but also enhanced the overall experience for our valued clients. This strategic approach resulted in a significant increase in the focus of attorneys on client work, empowering them to deliver even greater value and attention to their legal matters.

Salisbury, North Carolina, Us

In my role overseeing front-end operations for a major grocery store, I directed a dedicated team of 30 employees, ensuring seamless day-to-day functions. By implementing strategic sales strategies and effectively managing inventory, I contributed to both an enhanced customer shopping experience and improved operational efficiency. Our focus on customer satisfaction and streamlined processes not only fostered loyalty among shoppers but also optimized productivity within the store. Through collaborative leadership and a commitment to excellence, we consistently delivered exceptional service while maintaining a well-organized and efficient operation.