Brian Correia Email & Phone Number

Bluffdale, Utah, United States

• In addition to previous role responsibilities, this position includes:
• Creating and maintaining customer contact statistics in Microsoft Excel
• Developing monthly newsletters for management and the Technical Services team
• Supervising Technical Services team members, improving their skills, knowledge, and providing feedback when needed.
• Being the point of contact for high-level and complex support contacts

Bluffdale, Utah, United States

• Testing new product prior to market release for fit, purpose and user experience and reporting results to management
• Testing hardware, software, and firmware enhancements on existing products to verify bug fixes and validate that existing features are not hindered through regression testing
• Meeting with and executing test requests submitted by cross-functional teams including engineering, product management, and operations

Bluffdale, Utah

• Handling technical support inquiries via phone, email, and chat
• Developing and writing technical notes for production on the company website
• Working alongside the Applications Team to assist with testing new product and product enhancements prior to release to market in order to ensure a positive user experience
• Assisting with QA product testing to validate adherence to quality standards
• Backup support for product repairs on handheld and tabletop devices

Salt Lake City, Utah

• Performing in front of large groups of people and maintaining a positive energy level
• Manage social media event page (via Facebook) and creating online blogs
• Audio visual setup and troubleshooting for several different venues

Greater Salt Lake City Area

• Outreach to drivers for ongoing issues, support inquiries, and onboarding completion
• Identifying and enforcing potential driver fraud
• In-person driver support for various billing, app, and navigation issues
• Hosting weekly partner onboarding presentations

Greater Salt Lake City Area

• Receiving inbound escalations from team leads in all global Netflix customer support offices
• Direct customer contact for advanced technical troubleshooting for new and existing issues
• Daily use of ticket management systems (i.e. JIRA) to gather data and triage to engineering teams
• Assisting in updating/creating help center articles and knowledge base articles
• Physical setup, imaging, and wire management of computers including ChromeOS, Windows, and Mac
• Creation and maintenance of SOP and troubleshooting databases for

Santa Clara, CA

• Providing timely solutions to customers through inbound phone calls
• Participation in focus groups to improve customer experiences
• In-depth technical knowledge and troubleshooting of application-running devices including computers, cell phones, tablets, video game consoles, media streaming players, Blu-ray players, and smart televisions

Milpitas, CA

• Direct supervision of 18 employees (customer service associates, cashiers, and telephone sales associates)
• Supervision of all human resources work and administrative operations
• Various other tasks including job functions from past positions at Best Buy

Milpitas, CA

• Seeking out potential candidates using applicant tracking systems
• Recruiting coordination, scheduling, and conducting thorough phone screens
• Management and implementation of record retention policies, including employee files
• Cash and expense management, data entry, and various other Human Resources and administrative tasks