Brian Correia Email & Phone Number

Bluffdale, Utah, United States

In addition to previous role responsibilities, this position includes:• Creating and maintaining customer contact statistics in Microsoft Excel• Developing monthly newsletters for management and the Technical Services team• Supervising Technical Services team members, improving their skills, knowledge, and providing feedback when needed.• Being the point of contact for high-level and complex support contacts

Bluffdale, Utah, United States

• Testing new product prior to market release for fit, purpose and user experience and reporting results to management• Testing hardware, software, and firmware enhancements on existing products to verify bug fixes and validate that existing features are not hindered through regression testing• Meeting with and executing test requests submitted by cross-functional teams including engineering, product management, and operations

Bluffdale, Utah

• Handling technical support inquiries via phone, email, and chat• Developing and writing technical notes for production on the company website• Working alongside the Applications Team to assist with testing new product and product enhancements prior to release to market in order to ensure a positive user experience• Assisting with QA product testing to validate adherence to quality standards• Backup support for product repairs on handheld and tabletop devices

Salt Lake City, Utah

• Performing in front of large groups of people and maintaining a positive energy level • Manage social media event page (via Facebook) and creating online blogs• Audio visual setup and troubleshooting for several different venues

Greater Salt Lake City Area

• Outreach to drivers for ongoing issues, support inquiries, and onboarding completion• Identifying and enforcing potential driver fraud• In-person driver support for various billing, app, and navigation issues• Hosting weekly partner onboarding presentations

Greater Salt Lake City Area

• Receiving inbound escalations from team leads in all global Netflix customer support offices• Direct customer contact for advanced technical troubleshooting for new and existing issues• Daily use of ticket management systems (i.e. JIRA) to gather data and triage to engineering teams• Assisting in updating/creating help center articles and knowledge base articles• Physical setup, imaging, and wire management of computers including ChromeOS, Windows, and Mac• Creation and maintenance of SOP and troubleshooting databases for • Building tracking and management tools in Excel for use by the management team• New-hire training and building training material for on-boarded TSRs

Santa Clara, Ca

• Providing timely solutions to customers through inbound phone calls• Participation in focus groups to improve customer experiences• In-depth technical knowledge and troubleshooting of application-running devices including computers, cell phones, tablets, video game consoles, media streaming players, Blu-ray players, and smart televisions

Milpitas, Ca

• Direct supervision of 18 employees (customer service associates, cashiers, and telephone sales associates)• Supervision of all human resources work and administrative operations• Various other tasks including job functions from past positions at Best Buy

Milpitas, Ca

• Seeking out potential candidates using applicant tracking systems• Recruiting coordination, scheduling, and conducting thorough phone screens• Management and implementation of record retention policies, including employee files• Cash and expense management, data entry, and various other Human Resources and administrative tasks