Brian Cleland

Brian Cleland Email and Phone Number

Manager - Christian Response Center and Donor Ministries Regional Manager @ Billy Graham Evangelistic Association
Lexington, KY, US
Brian Cleland's Location
Lexington, Kentucky, United States, United States
Brian Cleland's Contact Details

Brian Cleland personal email

n/a
About Brian Cleland

Experienced Senior level Executive with a demonstrated history leading traditional and virtual teams in the U.S., Europe and the Philippines. Lead contact centers teams in the Consumer, Finance, Travel and non profit verticals. Extensive experience in the outsourcing/offshoring industries.. Skilled in Service Delivery, Operations Management, Call Center Development, Customer Relationship Management and Customer Satisfaction. Extensive business development and ministry experience with an in progress BS focused on Theology from Andersonville Theological Seminary.

Brian Cleland's Current Company Details
Billy Graham Evangelistic Association

Billy Graham Evangelistic Association

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Manager - Christian Response Center and Donor Ministries Regional Manager
Lexington, KY, US
Website:
billygraham.org
Employees:
871
Brian Cleland Work Experience Details
  • Billy Graham Evangelistic Association
    Manager - Christian Response Center And Donor Ministries Regional Manager
    Billy Graham Evangelistic Association
    Lexington, Ky, Us
    View
  • Billy Graham Evangelistic Association
    Manager - Christian Response Center / Donor Ministries Regional Manager
    Billy Graham Evangelistic Association Jan 2019 - Present
    Lexington, Kentucky, United States
    View
  • Eperformax
    Vice President Operations
    Eperformax Dec 2016 - Jan 2019
    United States And Philippines
    View
  • Carlson Wagonlit Travel
    Regional Operations Manager
    Carlson Wagonlit Travel Jan 2014 - Dec 2016
    Columbus, Ohio Area
    Regional Manager of Operations - MasterCard World EliteOperations Manager - Paramount Studios
    View
  • Teleperformance, Usa
    Senior Account Manager
    Teleperformance, Usa Sep 2012 - Feb 2014
    Westerville, Ohio
    Client Services, Contractual compliance monitoring and action planning/partnering.
    View
  • Bcd Travel
    Account Management
    Bcd Travel Dec 2011 - Sep 2012
    Account Management
    View
  • Egencia
    Director Las Vegas Contact Center & Vendor Service Delivery Manager
    Egencia Aug 2010 - Aug 2011
    Site Director of Operations - Corporate Travel Service Delivery Support.
    View
  • Affinion Group
    Vice President Call Center Operations
    Affinion Group Apr 2008 - Jul 2010
    Site leader of a 900 seat contact center - Support inbound customer service and sales calls wiith large credit card partners selling and servicing membership consumer, loyalty, travel and identity fraud protection services
    View
  • Trx, A Concur Company
    Director Customer Care Operations
    Trx, A Concur Company Feb 1996 - Apr 2008
    Reno, Ohio And Leister United Kingdom
    View
  • Trx, A Concur Company
    Director Of Customer Support
    Trx, A Concur Company 1996 - 2008
    View
  • Carlson Wagonlit Travel
    Field Operations Manager
    Carlson Wagonlit Travel 1985 - 1996
    View

Brian Cleland Skills

Call Centers Management Account Management Customer Satisfaction Contact Centers Vendor Management Operations Management Customer Service Leadership Customer Experience Outsourcing Call Center Service Delivery Customer Retention Process Improvement Performance Management Workforce Management Team Building Crm Call Center Development Bpo Team Management Customer Relationship Management Offshoring Training Team Leadership Strategic Planning Project Management Cross Functional Team Leadership E Commerce Program Management Strategy Business Development Human Resources Coaching Change Management Microsoft Office Business Strategy Microsoft Excel Contract Negotiation

Brian Cleland Education Details

  • Andersonville Theological Seminary
    Andersonville Theological Seminary
    Theology

Frequently Asked Questions about Brian Cleland

What company does Brian Cleland work for?

Brian Cleland works for Billy Graham Evangelistic Association

What is Brian Cleland's role at the current company?

Brian Cleland's current role is Manager - Christian Response Center and Donor Ministries Regional Manager.

What is Brian Cleland's email address?

Brian Cleland's email address is pa****@****msn.com

What schools did Brian Cleland attend?

Brian Cleland attended Andersonville Theological Seminary.

What are some of Brian Cleland's interests?

Brian Cleland has interest in Education.

What skills is Brian Cleland known for?

Brian Cleland has skills like Call Centers, Management, Account Management, Customer Satisfaction, Contact Centers, Vendor Management, Operations Management, Customer Service, Leadership, Customer Experience, Outsourcing, Call Center.

Who are Brian Cleland's colleagues?

Brian Cleland's colleagues are Denielle Walsh, Maury Scobee, James Guth, James Stapleton, Jo Ann Maxwell, Rodney Trinidad, Belgun Shinebold.

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