-Support Team of Account Directors to grow YOY spend and increase Event Capture Rate % of Audiovisual Events for Strategic Accounts.-Monitor for accurate & current pipeline health for Strategic Accounts-Monitor and research Weekly Aging Report to provide information to team about past due invoices.-Understand Client needs & Account Plans-Assist team with a variety of ad-hoc projects.-Engage Field Sales Team members in regards to assisting and educating when working with Strategic Accounts, including order reviews, proper contact usage and MSA adherence

-Contacted incoming groups to assist in providing audiovisual equipment.-Responsible for the importing and converting of future sales leads for the AV department.-Assisted with general aspects of operations including all billing, credit memos, purchase orders, ordering supplies from vendors, shipping, researching information about upcoming groups. -Communicated relevant information in regards to AV Sales and Operations to colleagues and hotel staff. -Assisted Director with special projects.

-Provided clients with audiovisual equipment such as projectors, microphones, speakerphones, laptops and other sufficient equipment for meetings. Responsible for testing and, when required, operating said equipment. -Assisted clients with any and all technical problems that occur, as well as supplying any additional equipment. -Handled administrative tasks such as entering new and editing current orders, obtaining signatures and posting audiovisual bills, and ordering equipment from vendors. -Assisted with training of new staff in learning the layout of the hotel as well as setting up & striking equipment.