Brian Cooper Email & Phone Number

Anderson, Indiana

Call Center support for the celluar communications industry. Full range of customer care from billing, sales and techinical assistance. First Quarter 2013 ranked 26th out of 574 care agents based on attendance, longevity and performance. Agent of the Month for August 2010, October of 2010, September 2011 and May 2013 distinguishes top performing agents.

Anderson, IN

Cellular industry focus on account level satisfaction and technical assistance in same role prior to acquisition of Xerox Business Services dba ACS.

Manufacture and retailer of fishing lures.Hand crafted one at a timePersonalizing Baits, that you would put your name on!Folk Art + Sport + Technology"Go Ahead Toss It Up There"Mission Statement: Share Your Passion for FishingTarget Customers: Avid, Professional, Sports Fisherman

Contributions resulted in cost savings, increased efficiency and customer satisfaction.Developed or assisted in reporting department team process, efficiency and accountability.Created and maintained several processes for management and training.Data Reporting:Reduced data entry error rate from 20% to less than 1% for a department of 20 reporters. Enhanced.

Inventory Control / Lead Assembly Technician (03/02 - 09/02/02)The position supervised a $2 million inventory including auditing, distribution, packaging and manufacturing reporting. Analyzed and negotiated shipping cost reduction by consolidated small shipment carriers and Tier pricing with estimated annual savings of $30,000 with UPS. Integrated carrier.

Administrative: Distribution (10/98-11/99)The position assisted administration, customer service, distribution and warehouse. Created or maintained several reports for executives and management. Provided customer service, distribution and prepared daily activities reports including customer credits, distribution, inventories, retail close outs and.

SEE RUG DOCTOR (parent company)

Indianapolis Area - Managed profitability and sales growth utilizing staff, merchandising, inventory control, operations and employee training. I received several local, regional and national sales and management awards. Direct and indirect technical assistance was provided to customers and other employees. Certified by Radio Shack in technology skills and.

Manager Indianapolis, IN (Lafayette Square), Terre Haute, IN (Honey Creek), and City Manager for malls in DeWitt and Syracuse, NY Trained and promoted three assistants to store managers. Received several sales awards for local, regional and nationally. Primary store management functions were sales growth, hiring, training and firing of staff.

Quality Control / Process Enhancement

Activities and Societies: Product Action employee online certifications Six SigmaAPQP (Advanced Product Quality Planning) EMEA / FMEA.

Ba, Business Administration - Management

Activities and Societies: KSA Fraternity KSA offices: Vice President, House Manager and Secretary, and Inter-Fraternity Board.