Information Technology Support Analyst
United States
Accurate reporting, documenting, and entering data and reconciling and escalating issues. Technical writing and excellent verbal communication.Proactive approach to problem solving.Demonstrates initiative and professionalism.Build rapport and elicit problem details from customers.Ability to triage, engage others, and escalate appropriately.Ability to identify and analyze system-to-system faults.Can provide in-depth technical advice, guidance and training… Show more Accurate reporting, documenting, and entering data and reconciling and escalating issues. Technical writing and excellent verbal communication.Proactive approach to problem solving.Demonstrates initiative and professionalism.Build rapport and elicit problem details from customers.Ability to triage, engage others, and escalate appropriately.Ability to identify and analyze system-to-system faults.Can provide in-depth technical advice, guidance and training totechnicians and customers.Troubleshoot and restore all Tier I and Tier II hardware and software problems.Adjusts to frequently changing priorities.Performs systematic analysis for identifying and diagnosing faults and determining root causes.Provides key performance indicator analysis and reports tomanagement.Works with customers and purchasing to recommend, obtain quotes and deploy new solutions.Performs advanced end-to-end support utilizing industry bestpractices. Develops, documents, publishes and provides advancedcommunications.Provides advanced and escalated technical support.Performs complex hardware, software, and applications support and preventative maintenance.Manages inventory and record keeping.Supervision and/or Leadership Exercised: technical leadership, work assignments, training, and guidance to others. Show less