Brian Dalton Email & Phone Number

Managed accounts, stakeholders, and projects by identifying potential barriers and creating success plans to drive adoption frameworks throughout the customer lifecycle to minimize risk and streamline value realization to create a positive impact in customers renewal retention.

Remote

Lead Architect responsible for owning and addressing all technical issues for enterprise and service provider professional services subscription-based clients. Team leader and contributor, focused on ensuring designs, deployments, change controls and day to day operations are successful and risk is managed and communicated as required to maintain customer success and satisfaction. Worked closely with customers/users, business units, engineering teams and sales teams to enhance the customer experience in meetings, calling and messaging technology platforms (cloud/on-premises) while focusing on providing the most optimal business impact and value.Key Achievements:- Managed Customer Success resulting in clients reinvesting in multi-million-dollar Solutions & Services.- Mentored clients to make informed architectural decisions.- Achieved service level agreements (SLA's) and business continuity goals with clients.- Earned multiple Cisco internal awards for Customer Service Success in demanding situations and environments

Remote

Provided UC & Collaboration Architecture Professional Services such as architectural design, detailed configuration design, migration planning, implementation support, deployment readiness assessments, operational assessments, risk analysis reports, change control support, customer workshops, training, maintenance window and operational support activities for Fortune 500 clients. Managed risk and customer success on projects. Cultivated and maintained relationships with clients and internal teams. Key Achievements:- Successfully led and contributed to completing over 60 successful IT projects expanding 4 global continents.- Managed service outcomes resulting in clients reinvesting in multi-million-dollar Solutions & Services.- Pioneered the alignment of Cisco’s Professional Service Day 2 offerings with ITIL industry standards.- Earned multiple Cisco internal awards for Customer Service Success in demanding situations and environments.

Led and collaborated with extended team members, customers, and stakeholders on delivering solutions through engagement, mutual trust, and communication on customer-facing projects. Provided knowledge management and training to Network Operations staff to refine and streamline Incident Management and continuous improvement.

Columbus, Ohio Metropolitan Area

Convinced technical decision makers through education, demonstrations and proof of concepts. Provided Pre-Sales technology design of UC solutions in order to meet customer business outcomes for Cisco's largest customers. Provided bill of materials, drawings and detailed technical writeups for multi-million-dollar technology solutions to align with customer business requirements and budgets. Developed and presented leading edge voice and video solutions to technical and business decision makers. Served as a Regional Voice and Video Specialist to Enterprise, Government, and Commercial accounts. Managed accounts for successful outcomes.Key Achievements:- Interfaced directly with CTO/CXO’s/Directors/Managers of very large organizations to design global UC architectures to meet technical and business requirements and establish a return-on-investment business value and align realistic agreed to milestones to close strategic business.- Earned the Cisco Corporate Golden Torpedo Award for successfully leading strategic customer proof of concept events that were instrumental in winning competitive multi-million-dollar business.- Received multiple Cisco Systems Engineer and Team Player Awards.