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Brian Dalton is listed as Customer Success Manager | Solutions Architect | Systems Engineer | Unified Communications | Collaboration | ITIL | Customer Advocate | Stakeholder Management | Service Delivery | IT Service Management based in Columbus, Ohio Metropolitan Area, United States. AeroLeads shows a work email signal at encore.tech and a matched LinkedIn profile for Brian Dalton.
Brian Dalton previously worked as Customer Success Manager at Encore Technologies and Technical Leader at Cisco. Brian Dalton holds As/Diploma, Electrical, Electronic And Communications Engineering Technology/Technician, 3.68 from Devry Institute Of Technology Columbus, Ohio.
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Brian’s passion is being the customer advocate... He is driven by a continual improvement mindset that aligns with his customer's definition of success and the guiding experience to effectively help his clients reach their milestones and manage their success in newly transformed environments. He has extensive and proven work experience in every phase of the Enterprise IT lifecycle and Business Transformation Journey:IT lifecycle, Service Management and Business Transformation Experience Highlights: • Business/Technical Requirements Discovery & Validation • Mapping Business Use Cases & Work Processes to Innovative Solutions• Business Justification Development • Roadmaps & Strategic Planning• Architecture Modeling• Design Engineering & Configuration Standards• Integrations & Migrations (On-Premises/Cloud/Hybrid)• Quality Assurance & Test Validation• Project Management & Implementation• User Adoption of Technology• Operations & IT Service Management• Reporting, Assessments & Continual ImprovementCore Skills: • Team Leader• Listening• Communicating• Customer Success• Being Proactive• Earning Trust• Creating Value• RelationshipsKey Achievements: • Managed Customer Success resulting in renewal retention in Solutions & Services.• Successfully led and contributed to over 65 Global IT projects expanding 4 global continents.• Guided assigned Fortune 500 Clients in making well informed Architectural decisions.• Achieved service level agreements (SLA's) and business continuity goals with assigned Fortune 100 clients.• Pioneered the alignment of Cisco’s Professional Service Day 2 offerings with ITIL industry standards.
Listed skills include Unified Communications, Network Architecture, Cisco Technologies, Voip, and 29 others.
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Managed accounts, stakeholders, and projects by identifying potential barriers and creating success plans to drive adoption frameworks throughout the customer lifecycle to minimize risk and streamline value realization to create a positive impact in customers renewal retention.
Remote
Lead Architect responsible for owning and addressing all technical issues for enterprise and service provider professional services subscription-based clients. Team leader and contributor, focused on ensuring designs, deployments, change controls and day to day operations are successful and risk is managed and communicated as required to maintain customer.
Remote
Provided UC & Collaboration Architecture Professional Services such as architectural design, detailed configuration design, migration planning, implementation support, deployment readiness assessments, operational assessments, risk analysis reports, change control support, customer workshops, training, maintenance window and operational support activities.
Led and collaborated with extended team members, customers, and stakeholders on delivering solutions through engagement, mutual trust, and communication on customer-facing projects. Provided knowledge management and training to Network Operations staff to refine and streamline Incident Management and continuous improvement.
Columbus, Ohio Metropolitan Area
Convinced technical decision makers through education, demonstrations and proof of concepts. Provided Pre-Sales technology design of UC solutions in order to meet customer business outcomes for Cisco's largest customers. Provided bill of materials, drawings and detailed technical writeups for multi-million-dollar technology solutions to align with customer.
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Brian Dalton is listed as Customer Success Manager | Solutions Architect | Systems Engineer | Unified Communications | Collaboration | ITIL | Customer Advocate | Stakeholder Management | Service Delivery | IT Service Management.
AeroLeads has found 1 work email signal at @encore.tech for Brian Dalton.
Brian Dalton is based in Columbus, Ohio Metropolitan Area, United States.
Brian Dalton has worked for Encore Technologies and Cisco.
You can use AeroLeads to view verified contact signals for Brian Dalton, including work email, phone, and LinkedIn data when available.
Brian Dalton holds As/Diploma, Electrical, Electronic And Communications Engineering Technology/Technician, 3.68 from Devry Institute Of Technology Columbus, Ohio.
Brian Dalton is listed with skills including Unified Communications, Network Architecture, Cisco Technologies, Voip, Routing, Data Center, Cisco Call Manager, and Network Design.
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