Brian Davin Email & Phone Number

Pittsburgh, PA, US

North Fayette, Pennsylvania, United States

Washington, PA

• Hired and trained new employees, demonstrating best methods for serving clients and guests
• Provided services efficiently and with high level of accuracy, ensuring all customer complaints and concerns were handled efficiently and effectively
• Oversaw all hotel operations and up to 30 employees in all of the following departments: Food and Beverage, Front Desk, Housekeeping, Engineering, and Sales.
• Monitor food and beverage inventory on a day-to-day basis with ordering for the… Show more
• Monitor food and beverage inventory on a day-to-day basis with ordering for the hotel and restaurant
• Created new marketing plan for Parlay Lounge including managing all Social Media including Facebook and Instagram as well as designing restaurant’s new Logo

• Created Employee Manual, hiring and training of all initial employees, and planned grand opening for new shop
• Assisted customers in all aspects of service fulfillment by demonstrating proficient use of devices and applications.
• Drove business growth while leading operations, strategic vision and long-range planning
• Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives
• Applied performance data… Show more
• Applied performance data to evaluate and improve operations, target local demographics, and target current business conditions and forecast needs

Brentwood, PA

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers arranging for airfare as well as other reservations
• Discussed security issues and protocols with individuals traveling to various areas around the world
• Assisted senior managers make effective decisions based on… Show more
• Assisted senior managers make effective decisions based on current and accurate reporting
• Handled all personal and confidential information with discretion

Magic Kingdom

• Served as main point of contact for Guests within various theme parks at Walt Disney World
• Kept numerous hotel departments briefed on individual guest requirements to ensure stay was exceptional
• Directed staff and assisted with handling needs for individual guests to resolve issues and generate positive guest experiences
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction
• Monitored Guest Services personnel for efficiency and accuracy… Show more
• Monitored Guest Services personnel for efficiency and accuracy of response to guest complaints

Magic Kingdom

• Demonstrated extensive guest service skills at Walt Disney World’s busiest park while maintaining the cleanliness of the park through Disney’s Four Key Basics
• Exceeded employer expectations as evidenced by being invited to participate in Water Mickey Training, assisting with various VIP groups, and participating in the Christmas Spectacular Filming
• Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects
• Mixed, used, and properly stored… Show more
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness to guest and other employees
• Inspected facility grounds and picked up any trash or other debris impacting appearance or movement flows between spaces

Resort, Recreation, And Hospitality Management, Resort, Recreation, And Hospitality Management

Activities and Societies: Theta Xi Fraternity

High School Diploma, General Studies