Brian Davin Email & Phone Number

Pittsburgh, Pa, Us

North Fayette, Pennsylvania, United States

Washington, Pa

● Hired and trained new employees, demonstrating best methods for serving clients and guests● Provided services efficiently and with high level of accuracy, ensuring all customer complaints and concerns were handled efficiently and effectively● Oversaw all hotel operations and up to 30 employees in all of the following departments: Food and Beverage, Front Desk, Housekeeping, Engineering, and Sales.● Monitor food and beverage inventory on a day-to-day basis with ordering for the… Show more ● Hired and trained new employees, demonstrating best methods for serving clients and guests● Provided services efficiently and with high level of accuracy, ensuring all customer complaints and concerns were handled efficiently and effectively● Oversaw all hotel operations and up to 30 employees in all of the following departments: Food and Beverage, Front Desk, Housekeeping, Engineering, and Sales.● Monitor food and beverage inventory on a day-to-day basis with ordering for the hotel and restaurant● Created new marketing plan for Parlay Lounge including managing all Social Media including Facebook and Instagram as well as designing restaurant’s new Logo● Increased customer service ratings through personable service● Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data● Streamlined modern employee appreciation program which boosted productivity and improved morale● Coordinated with necessary departments to ensure all safety regulations were being followed and exceeded during COVID-19 Pandemic● Examined problem solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitated decision making process Show less

● Created Employee Manual, hiring and training of all initial employees, and planned grand opening for new shop● Assisted customers in all aspects of service fulfillment by demonstrating proficient use of devices and applications.● Drove business growth while leading operations, strategic vision and long-range planning● Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives● Applied performance data… Show more ● Created Employee Manual, hiring and training of all initial employees, and planned grand opening for new shop● Assisted customers in all aspects of service fulfillment by demonstrating proficient use of devices and applications.● Drove business growth while leading operations, strategic vision and long-range planning● Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives● Applied performance data to evaluate and improve operations, target local demographics, and target current business conditions and forecast needs● Assessed reports to evaluate performance, develop targeted improvements and implement changes● Implemented operational strategies and effectively built customer and employee loyalty● Enhanced operational efficiency and productivity by managing budgets, accounts, and costs● Implemented cost saving procedures for a single property resulting in substantial turnaround to profitability Show less

Brentwood, Pa

● Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings● Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers arranging for airfare as well as other reservations● Discussed security issues and protocols with individuals traveling to various areas around the world● Assisted senior managers make effective decisions based on… Show more ● Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings● Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers arranging for airfare as well as other reservations● Discussed security issues and protocols with individuals traveling to various areas around the world● Assisted senior managers make effective decisions based on current and accurate reporting● Handled all personal and confidential information with discretion● Responded effectively and immediately to clients’ questions, issues, and complaints and found appropriate resolutions to ensure all parties benefited from decision● Developed loyal clientele base due to excellent listening and research skills through successful understanding of customers wants, needs, and travel budgets Show less

Magic Kingdom

● Served as main point of contact for Guests within various theme parks at Walt Disney World● Kept numerous hotel departments briefed on individual guest requirements to ensure stay was exceptional● Directed staff and assisted with handling needs for individual guests to resolve issues and generate positive guest experiences● Collaborated with outside departments to coordinate solutions and retain guest satisfaction● Monitored Guest Services personnel for efficiency and accuracy… Show more ● Served as main point of contact for Guests within various theme parks at Walt Disney World● Kept numerous hotel departments briefed on individual guest requirements to ensure stay was exceptional● Directed staff and assisted with handling needs for individual guests to resolve issues and generate positive guest experiences● Collaborated with outside departments to coordinate solutions and retain guest satisfaction● Monitored Guest Services personnel for efficiency and accuracy of response to guest complaints● Assisted Guests with all concerns at Walt Disney World's Hollywood Studios and Magic Kingdom while providing appropriate, achievable, and available recovery for the situation● Created Magic for Guests by enacting Magical Moments during various situations● Resolved guest issues by identifying source of complaint and formulating corrective action Show less

Magic Kingdom

● Demonstrated extensive guest service skills at Walt Disney World’s busiest park while maintaining the cleanliness of the park through Disney’s Four Key Basics● Exceeded employer expectations as evidenced by being invited to participate in Water Mickey Training, assisting with various VIP groups, and participating in the Christmas Spectacular Filming● Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects● Mixed, used, and properly stored… Show more ● Demonstrated extensive guest service skills at Walt Disney World’s busiest park while maintaining the cleanliness of the park through Disney’s Four Key Basics● Exceeded employer expectations as evidenced by being invited to participate in Water Mickey Training, assisting with various VIP groups, and participating in the Christmas Spectacular Filming● Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects● Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness to guest and other employees● Inspected facility grounds and picked up any trash or other debris impacting appearance or movement flows between spaces● Promoted safety of guests and mitigated liability risks by monitoring recreation areas, enforcing rules, and safety policies● Cleaned rides and attractions to reduce spread of germs and bacteria● Maximized customer service and guest satisfaction by providing directions to guests regarding requested locations, events, and landmarks Show less

Resort, Recreation, And Hospitality Management, Resort, Recreation, And Hospitality Management

Activities and Societies: Theta Xi Fraternity

High School Diploma, General Studies