Manager It Services
Current- Ensure that state/statue of IT services are proactively communicated and reported effectively to ensure that staff are always made aware and updated of outages, maintenance windows, changes, etc.
- Serve as the central point of contact for collecting and disseminating the latest status of all the IT services, as part of the CPS corporate Services Operations Center (SOC).
- Manage and lead service desk technicians to ensure excellent customer service and technical support.
- Collaborate with other IT leaders to ensure that IT services are aligned with the needs of the business.
- Identify and implement process improvements to streamline service desk operations.
- Ensure that all IT service desk policies and procedures are documented and up to date.
Jan 2024 - Present
