Brian Dover Email & Phone Number

California, United States

As a Senior Financial Crimes Specialist, I have many of the same expectations as a Financial Crimes Specialist but with added expectations to support my direct team members and related teams. This includes duties, including but not limited to, coaching, training, feedback, advice, and maintaining & supporting an excel pivot table that is used for our investigations. As a Financial Crimes Specialist, I have a revolving queue of enhanced due diligence cases to meet Wells Fargo’s legal obligation as defined in the BSA (Bank Secrecy Act) and Patriot Acts as well as Wells Fargo’s internal goals to minimize operational risk. The cases varied from complex 90-day reviews that require specific documents from our customer base to streamlined 30-day monitoring reviews. This requires a proficient understanding of the BSA & Patriot acts, MSB (Money Service Business), TPP (Third Payment Processors), and PEP (Politically Exposed Persons). MSBs include customers that offer check cashing, money order, money remittances, foreign currency exchange, and loading & reloading to stored accounts (i.e., gift cards, phone minutes). TPPs include entities that facilitate payments from one party to another (i.e., bill payment, online marketplaces, payroll providers). PEPs include persons that hold high-ranking government office, politicians, individuals with influence over public policies, close family members to PEPs, and businesses owned by PEPs.

California, United States

As a Financial Crimes Specialist, I have a revolving queue of enhanced due diligence cases to meet Wells Fargo’s legal obligation as defined in the BSA (Bank Secrecy Act) and Patriot Acts as well as Wells Fargo’s internal goals to minimize operational risk. The cases varied from complex 90-day reviews that require specific documents from our customer base to streamlined 30-day monitoring reviews. This requires a proficient understanding of the BSA & Patriot acts, MSB (Money Service Business), TPP (Third Payment Processors), and PEP (Politically Exposed Persons). MSBs include customers that offer check cashing, money order, money remittances, foreign currency exchange, and loading & reloading to stored accounts (i.e., gift cards, phone minutes). TPPs include entities that facilitate payments from one party to another (i.e., bill payment, online marketplaces, payroll providers). PEPs include persons that hold high-ranking government office, politicians, individuals with influence over public policies, close family members to PEPs, and businesses owned by PEPs.

California, United States

Also known as a Phone Banker 4, I was a team lead to aid with coaching, training, team moral, and assistance with internal processes & procedures, banking products, & customer service skills. I oversaw helping my team meet their individual goals that included schedule adherence and availability. I was part of the customer escalation team that was called on to work directly with customers to resolve customer complaints with a goal to make decisions that benefited both the customer and the bank. I also backed up other queues as needed during peak call times.

California, United States

I started as a Phone Banker 1 and was promoted to PB2 and PB 3. I was in various phone banker queues to aid customers with questions and various issues that customers may face. This included a proficient knowledge of customer service skills, banking products, bank policies & procedures, research, and complaint resolution.

California, United States

I started as a flex teller and was promoted to merchant teller. As a teller, I had face-to-face interaction with our customers. I accepted customer deposits, cashed checks, maintained & balanced a cash line, and displayed customer service skills. A merchant teller has similar but added working with business customers, balancing the cash vault, and opening or closing the branch for each day.