As an Accessories Manager, I assist customers who are looking to add non-standard features to either their new auto purchases or to an already-owned vehicle. Coordinate the acquisition and installation of these accessories in order to assure that customers have a high-rate of satisfaction with their buying experience.

As a project manager within the Business PMO, responsibilities included coordinating project teams, leading project meetings, capturing objectives and requirements, managing project budgets, capturing and tracking project activities, risk mitigation, implementation planning, Executive level status reporting, and project hindsight.Projects:• Online Outlet Sale, a web-based sale with multiple marketing channels, including push email and targeted social-media advertising. • Annual Employee Sale. • New Brand Dev. and Integration. Participated in design and requirements sessions for two emerging brands. Included consultant-facing order management software, external channels including web, mobile, and social media, purchasing, distribution and inventory management systems, periodic catalog refreshes, and other infrastructure needs. • Canadian Expansion. Managed cross-functional project team. Participated in discovery, design, and documentation of requirements for both systems and business processes. Coordinated and led project team, facilitated meetings, mitigated risks, and managed all project documentation.• Online payments PCI compliance implementation. • Human Resource Information System implementation. • Job Recruiting and Tracking System implementation.• 401(k) plan and medical benefits projects.• SalesForce initial implementation for Call Center.As a Manager within the Business PMO, I managed a team of other project managers and analysts. Participated in hiring, evaluation, team meetings, and mentoring.

Worked as project management and business analyst consultant. Also provided office and financial leadership functions. Key project experience:Disbursements Technology Business Analyst/Project Manager, Mar 2005 – Dec 2007• Project Description: Provide both Business Analyst and Project Management services as part of the Treasury Disbursements Applications technical team for JPMorgan Chase & Co. in Columbus, Ohio• Project Responsibilities:• Complete daily systems process completion status reporting• Participate in enterprise-wide status conference calls• Prepare project estimates and resourcing needs for quarterly merger development releases• Interface with Program Office, Project Teams and Interfacing Applications• Create and run test strategies, plans, and scripts using Mercury Quality Center• Manage project team deliverables using QuickPlace Team Workplace• Managed project plan using Microsoft Project• Prepare risk analysis and mitigation plans• Organize implementation command centerSweep Operations Workgroup Project Manager/Analyst, Mar 1999 – Dec 2003• Project Description: Integration and conversion of investment and loan sweep functions from acquired banks into a single application and operations team for JPMorgan Chase & Co. in Columbus, Ohio.• Project Responsibilities:• Coordinate and lead weekly workgroup meetings• Manage resources from product management, sales, operations, and IT• Develop and maintain project scope and plan documents• Liaison with Program Office and interfacing applications• Create and run test scripts and plans• Work with vendor to create automated loan sweep application• Reconciliation of conversion balancesLeadership responsibilities• Supervised accounting procedures. Produced weekly and quarterly financial reports. Managed company cash position. Account reconciliation. Directed payroll and benefits functions. Administered 401(k) Retirement Plan, including compliance and non-discrimination testing.

Conducted all securities trading including stocks, bonds, and mutual funds. Performed branch office supervisory functions. Held Series 7 & 24 securities licenses. Operated asset management program and quarterly billing process. Performed client account services and maintenance. Supported computer network.