Brian Dunbar Email & Phone Number

Irving, Texas, United States

As a Senior IT I am one of the contacts for the site and region. We provide all phases of End User Support to include imaging, break fix, new project rollout support. With Medpace being a global company, we also provide IT support to all other countries where our employee's are based.In this position my responsibilities include but are not limited to the following:• Provide high levels technical support and customer services for local corporate office, Global satellite branches as well as “work from home” employees.• Provide End User Support to employees that include, but not limited to Office 365, MS Team, SharePoint, OneDrive• Tracked performance utilizing ServiceNow reporting and dashboards • Reviewed ServiceNow data to determine common issues and performing “deep dive” with the data to find a “root cause” to remediate these issues as well as develop new processes that can be implemented.

Coppell, Tx

As the FS Lead, I guided 15 direct reports that were based across the US. Managing a local/remote team requires effective communication practices, measuring the performance of the teams’ tickets and Interactions. Performing end user training to both local and remote users utilizing tools such as MS TeamsIn this position my responsibilities included but were not limited to the following:• Provide high levels technical support and customer services for local corporate offices, supply chain facilities, warehouses, satellite branches and sales offices as well as “work from home” employees.• Provide End User Training on new technologies being deployed by Nestle to include Office 365, Skype, MS Team, SharePoint, OneDrive• Tracked performance utilizing ServiceNow reporting and dashboards • Reviewed ServiceNow data to determine common issues and performing “deep dive” with the data to find a “root cause” to remediate these issues as well as develop new processes that can be implemented.• Responsible for coaching and development of the team, as well as annual performance review and evaluations.

Dallas, Texas, United States

• Provide technical support for local and remote offices in Texas, Louisiana and Oklahoma.• Build and configure Dell and Compaq NT and Windows 2000 servers and workstations.• Create system images utilizing Symantec Ghost software.• Responsible for workstation migrations from NT to Windows 2000.• Travel to remote offices in Minneapolis, Nashville, Calgary and Toronto to perform system migrations to W2K and install new servers/workstations.• Troubleshoot all hardware, software and network issues.• Responsible for office moves and consolidations, setup of network printers and network/domain conversions.• Provide high levels of customer service support to all local and remote users.

Austin, Tx

• Administered NT network consisting of 6 satellite offices and headquarters.• Maintain resident business center systems.• Troubleshooting of all hardware, software and network issues.• Provided training and Help Desk support to all users.• Provided high levels of customer service to all users.