Brian Dunbar Email & Phone Number

Irving, Texas, United States

• As a Senior IT I am one of the contacts for the site and region. We provide all phases of End User Support to include imaging, break fix, new project rollout support. With Medpace being a global company, we also.
• Provide high levels technical support and customer services for local corporate office, Global satellite branches as well as “work from home” employees.
• Provide End User Support to employees that include, but not limited to Office 365, MS Team, SharePoint, OneDrive
• Tracked performance utilizing ServiceNow reporting and dashboards
• Reviewed ServiceNow data to determine common issues and performing “deep dive” with the data to find a “root cause” to remediate these issues as well as develop new processes that can be implemented.

Coppell, TX

• As the FS Lead, I guided 15 direct reports that were based across the US. Managing a local/remote team requires effective communication practices, measuring the performance of the teams’ tickets and Interactions..
• Provide high levels technical support and customer services for local corporate offices, supply chain facilities, warehouses, satellite branches and sales offices as well as “work from home” employees.
• Provide End User Training on new technologies being deployed by Nestle to include Office 365, Skype, MS Team, SharePoint, OneDrive
• Tracked performance utilizing ServiceNow reporting and dashboards
• Reviewed ServiceNow data to determine common issues and performing “deep dive” with the data to find a “root cause” to remediate these issues as well as develop new processes that can be implemented.
• Responsible for coaching and development of the team, as well as annual performance review and evaluations.

Dallas, Texas, United States

• Provide technical support for local and remote offices in Texas, Louisiana and Oklahoma.
• Build and configure Dell and Compaq NT and Windows 2000 servers and workstations.
• Create system images utilizing Symantec Ghost software.
• Responsible for workstation migrations from NT to Windows 2000.
• Travel to remote offices in Minneapolis, Nashville, Calgary and Toronto to perform system migrations to W2K and install new servers/workstations.
• Troubleshoot all hardware, software and network issues.

Austin, TX

• Administered NT network consisting of 6 satellite offices and headquarters.
• Maintain resident business center systems.
• Troubleshooting of all hardware, software and network issues.
• Provided training and Help Desk support to all users.
• Provided high levels of customer service to all users.