Lead Systems Support Technician
Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.· Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.· Provides software and system troubleshooting and support.· Provides technical support.· Provides guidance to less-experienced technicians.· Maintain current knowledge of relevant technology as assigned.· Participate in special projects as required.· Responsible for performing system management and system administration functions for MRF-B, EXCIS, JLCCTC-SAS and tech forward, and provides for the integration of these systems with Mission Command Systems (MaCS)· Manage and track site Constructive system’s hardware and software resources as directed by the simulations supervisor to ensure that system technical requirements are met for all training events on supporting systems.· Maintain and update technical logs, status charts, and system configuration documentation for Constructive systems used in training exercises and events.· Manage the functionality and efficiency of a group of computers running on one or more operating systems.· Maintains the integrity and security of servers and systems.· Configure and deploy MRF-B workstations· Administer and service WARSIM accounts.· Develops and implements testing strategies and document results.· Provides advice and training to end-users.· Maintains current knowledge of relevant technologies as assigned.
