Brian Eagan Email & Phone Number

Greater St. Louis Area

Created test scripts for end to end testing of a new CRM system based on user input and technical specificationsReviewed, edited, and approved test scripts written by 6 testersValidated test results and worked with IT partners to ensure defects were understood and sent to the correct teams.Lead daily calls with testing partners and IT resources from several integrated systems to complete end to end testing

Greater St. Louis Area

Created monthly and yearly forecasts and tracked budget adherence for 11 projects totaling $7.62 millionPerformed variance analysis to assess impact of deviation from monthly project budgets.Reviewed documentation and monitor project management practices to ensure adherence to approved project management methodologyPerformed risk analysis on multiple high risk, regulatory projects.Interfaced with audit teams to display adherence to Wells Fargo technical project methodologies

Fenton, Mo

Work with 3 Fortune 500 companies to build and maintain rewards programs across multiple platformsDefine scope, timeline, and budget for new projects and enhancements to existing platformsOversee creation and delivery of milestones including design, development, QA, and deploymentCoordinate with outside vendors to deliver servicesDevelop QA and regression testing plans and executed testing in support of releases

St Louis, Missouri

Gathered all business requirements for updates to internal banking system.Lead monthly business update on all impactful banking system projects for multiple levels of management.Determined required scenarios, wrote scripts, and conducted user acceptance testing for all impactful system enhancementsHost weekly call with IT partners to track progress on open issues and progress on telephony, CRM, and desktop application projectsCommunicate all bugs discovered during banking system… Show more Gathered all business requirements for updates to internal banking system.Lead monthly business update on all impactful banking system projects for multiple levels of management.Determined required scenarios, wrote scripts, and conducted user acceptance testing for all impactful system enhancementsHost weekly call with IT partners to track progress on open issues and progress on telephony, CRM, and desktop application projectsCommunicate all bugs discovered during banking system pilot to release team and track to resolution. Show less

Greater St. Louis Area

Led planning and design of call routing rules for a newly formed business groupDeveloped and implemented process changes that allowed for a more streamlined resource management teamImproved team forecasts through improved accuracy calculations and increased focus on yearly growth trendsPresent process changes and new services to upper management on a monthly basisConstruct and maintain volume and staffing models for 530+ associates and 8 groups across 3 sites

Chesterfield, Mo