I am a highly effective, professionally qualified, and astute Intermediary Support Services Professional who puts Customer excellence and Stakeholder satisfaction at the forefront of all that I deliver within the application of an agile approach. I have been recognised on numerous occasions for Top Performer and Pioneering Awards.I am passionate about customer service – “think like your customer, be like your customer and the rewards will be big”I bring significant experience within the realms the following:Digitalisation; Significant contribution to scoping of TSB Intermediary approach to Broker digital connectivityBusiness Start-Ups; Supported two new Intermediary Distribution Channels (TSB and Intelligent Finance)New System Upgrades: Lead SME in the build of two new Mortgage Application systems working with customers, internal partners, and external suppliers to deliver best in market systemsRelease Upgrade Management; Worked in collaborative manner with business and IT stakeholders to delivery several new upgradesIncident Management: Led and managed defect resolution both in business as usual and challenges during the migration of TSB to the Sabadell GroupOperational Service Support: Responsibility for large Intermediary Panel & Fees, MI, Business Change, Technical Helpdesk and Comms & Events Teams providing daily world class service to Brokers and Branch PartnersSales Leadership: consistently achieved above expectations both in applications and products per customer at Intelligent Finance I am looking to transfer my skills to a similar role within Financial Services or Retail environments including the not for profit sector.Expertise in:Customer ExcellenceDelivering business resultsDelivering Change and ImprovementsLeading through changeManaging Relationships and Collaboration Risk Compliance, Governance and Regulatory ManagementDeveloping people capability Communication and impactEmotional leadership/ MentoringPlanning and OrganisingExemplar of company valuesI am also a Trustee of the Institute of Counselling (Scotland) Ltd and previous Directorships with West Lothian Youth Foundation, Livingston Football Club and Bradford and Bingley Pensions Ltd.For a copy of my CV, I can be contacted at mrbrianewing@gmail.com