Brian Fitzpatrick Email & Phone Number

Baltimore, Maryland Area

Baltimore, Maryland Area

Managed between two- 12 field technicians and customer service representatives coordinating and supervising the installation and repair of coffee brewing equipment. Ensured the highest quality of customer experience and satisfaction by scheduling suitable install/repair dates, ordering equipment and supplies, managing accounts, and establishing and.

Managed a team of 13 people on average in the stocking of newly received product. Led a weekly staff meeting to review safety procedures and a daily meeting to review target metrics. Responsible for verifying staff compliance with corporate policies and safety protocols. Provided management weekly reports on staff efficiency, issues encountered, and.

Supervised a crew of five employees responsible for the acceptance and staging of product for delivery. Inspected incoming supplies, ensured level of quality and verified content as listed on invoice. Entered exceptions into the order management system so as to reflect a back- order on the customer invoice and initiate a reorder. Provided regular reports.

Organized deliveries and service calls for four delivery drivers and directed daily workflow of three in- house service technicians. Maintained customer satisfaction by personally handling overflow deliveries. Accepted and stocked incoming deliveries to the warehouse. Monitored and updated delivery fleets maintenance records, scheduled upkeep as required.

Provided in- house repair and refurbishing of coffee equipment. Assisted drivers with preparation of daily deliveries by executing an inventory check. Performed a weekly audit of each delivery vans inventory to validate quantities of product delivered and product on hand. Analyzed levels of warehouse inventory on a weekly basis and placed orders to return.

Projected customers consumption of merchandise and stocked vehicle accordingly on a daily basis. Inventoried customers on hand product, analyzed average usage to determine par level and maintained stock based on par. Completed on- site repair of coffee related equipment and preventive maintenance.