Brian Frey Email & Phone Number

Virtual (Dover, Pa)

This senior level role is designed to be client, technology, business and strategy focused. The primary function of this role is to own and drive a specific Service Tower for Endpoint Operations Globally. The role serves as the key focal point for all client and endpoint Related technology, innovation and processes. Developing future programs while evaluating new tools and technology and taking initiatives forward.This position drives operational efficiencies into clients by ensuring the processes defined by the Endpoint Organization are being followed and implemented by the Unisys delivery teams responsible for delivering services to our client. This role will help identify areas of improvement within existing clients and define roadmaps to achieve improvement. The role will be both technology and business focused. By understanding technology and business drivers this role will interface with the client and account teams to demonstrate business value for executing change and process optimization. This role serves as an escalation point for technical issues related to current endpoint services and is accountable for improvement opportunities in the organization.The Delivery Architect is recognized as a technology leader and client advocate. The Delivery Architect works closely with other global architects to develop and deliver services and global processes.

Loveland, Colorado

Provided leadership and strategic direction over a multi-discipline team, which included end-point management, application deployment, Active Directory, enterprise file/print, messaging and application virtualization. The purpose of the team was to provide senior resources to architect new solutions for the business, develop technology roadmaps and provide escalation path for Tier 2/3 support teams.• Provided leadership to ensure that the business critical McAfee suite roll-out to our server environment was completed on-time to avoid additional costs to the business. This was done by leading meetings that provided a point of mediation across the teams involved with the outcome of same vision and collaboration towards that goal.• Launched two engagements with Microsoft leveraging our MS Enterprise Agreement with them that provided us with a better understanding of the path to migrate towards Office 365, a strategic direction in our enterprise, and the health of Active Directory as it is a cornerstone of future projects and offerings.• Established strong relationships with cross-team leadership through various meet and greets that have already shown positive outcome by being brought to the table earlier on projects/initiatives. It has fostered a strategic partnership instead of a reactive resource relationship.

Loveland, Colorado

Provided leadership, strategic direction and technical expertise for the workstation environment in the areas of imaging, enterprise baseline, hardware offerings, group policy, Windows 7 migration planning, and escalation support for Tier 3+ workstation issues.• Strategically moved workstation imaging towards an industry best practice enterprise solution (MDT 2012), which allows us to be on a more supportable platform, layering deployment for ease of future change and creates an easy adoption path of SCCM as our Enterprise End-point Management solution in the future.• Significantly increased the success of imaging workstations from 50% to 95% through an agile development methodology.• Established the first “official” enterprise baseline through the creation of a consortium of members of cross-functional teams and their review that is documented as reference point for the future.• Developed multiple processes around release management and UAT to ensure quality end-products released into the environment that provided quick value to the business.• Created the solution set to leverage Dell’s Custom Factory Integration (Dell CFI), which allows us to purchase a workstation pre-imaged; thus reducing labor costs and increasing turn-around times especially for remote sites. This is the linchpin to the success of the CPS Windows 7 migration.• Restructured all Workstation and User Group Policies and Organizational Unit structure to provide easier and simpler management, reduce complexity for support staff while troubleshooting and create the foundation for an enterprise scalable environment.

Instructor of courses at NIC as part of the new Federally funded Health Information Technology (HIT) program. These courses include: Electronic Medical Records Adoption and Health Information Exchange and Introduction to Computers. As part of a three person team, we provided a new certificate offering at the college. In addition to that position, I sat on their CITE Advisory Board directing the future of their IT educational offerings to improve graduate placement in the workforce.

Providing leadership to the organization in the area of security. Created a master Information Security document with affiliated calendar of events to provide the appropriate security framework for our company. This has led to a Risk Assessment process and documentation as well as corresponding documentation to ensure compliance with both HIPAA and SOX.

Promoted to provide leadership and strategic direction of the company’s IT infrastructure relating to the Microsoft platform, backups/disaster recovery and desktop management. This included but was not limited to Active Directory, Exchange, SQL, IIS, File/Print Servers, enterprise windows desktop environment, company-wide backup/disaster recovery and desktop deployment/management as well as daily management of the staff to administer and support of that infrastructure.• Created and implemented an infrastructure road-map and in less than one year, reduced our infrastructure foot-print by over 30%, providing redundancy for all critical systems through various technical methods and reduced outages from multi-day to 99.99% SLA with minimal financial investment and only three team members.• Increased uptime, system reliability and recovery through implementation of a fully-redundant Exchange 2007 CCR environment, virtualization of key systems using Microsoft’s Hyper-V and VMWare’s virtualization technology, disaster recovery plans and an enterprise backup solution that was implemented globally, which utilized block-level backup technology.• Provided greater support through standardization of our workstation environment. Accomplished deploying MS Office 2007 in 60 days to over 500 people with positive business impact, through the implementation of Microsoft’s System Center Configuration Manager 2007. This also included implementation of Group Policies to all domain-based Windows XP/7 workstations.• Created and maintained multi-million dollar budget that included strategic initiatives which promoted departmental goals and aligned with the vision of the business. One notable item was entering our company into a Microsoft Enterprise Agreement (MSEA), which saved our company over $500,000 dollars. This reduced initial and on-going software costs by 50%, while providing additional benefits needed in our organization.

IT Helpdesk Support ManagerManaged a support organization of over 10 team members that managed workstations and servers providing service to over 600 employees and contractors using three different platforms and various software programs and over 1000 external customers with a multitude of image management solutions and workflows.System AdministratorDesigned, implemented and managed the core back-end office infrastructure, including but not limited to Active Directory (multi-domain), Exchange 2003, SQL 2000, IIS, Server 2003 File/Print, ArcServe Backup and some Linux-based systems.

Due to strong initiative and proven management experience was promoted to provide solid leadership from conception to completion and beyond of a major consolidation of IT staff and services, which was key to the success of our company.• Provided project analysis, metrics and presentation documents for senior management• Developed a Standard Operating Procedures as well as Technical Handbook along with training and daily debriefs to ensure smooth transition to staff and customers.

Advanced Discipleship Certificate

Graduate Certificate, Bible/Biblical Studies

Bachelor Of Science, Civil Engineering

Activities and Societies: The German Club (Leadership Fraternal Organization not Language) Civil Engineering Society Chi Epsilon.