As a strategic and thoughtful leader within contact-center operations, human resources, and business development I apply extensive experience in generating significant cost savings, increasing revenue, and enhancing customer satisfaction by implementing innovative improvements to operational efficiency. I am a trusted strategic advisor that builds and motivates engaged, high-performing teams committed to professional development and industry-leading customer service success. My greatest success has been in identifying talent, encouraging growth, and inspiring the continued evolution of organizations. I particularly enjoy building solutions that prepare, engage, and reward people.In my current role in business development, human resources and customer support at Canon Information Technology Services in Chesapeake, VA, I drive the strategy and day-to-day operations for a multisite contact center providing technical support to our large portfolio of clients. In addition to leading business development, human resources, and direct-sales operations, I also pride myself on being a people-first leader whose teams consistently provide customer service excellence.Some notable highlights of my career include:•