Main point of contact for enterprise accounts with over 1,200 active users, consistently managing effective and assertive communication focused on results, ensuring thorough understanding of the product and providing support from the implementation process through to handover to the customer service team.Responsible for contract validation and renewal, identifying cross-selling and upselling opportunities within the company.In charge of executing platform launch events both virtually and in-person at users' workplaces.

Responsible for retaining and loyalty-building of All Access memberships and all private offices, ensuring their satisfaction and loyalty.Conduct pre-arrival meetings with all new accounts to ensure a successful welcome and establish clear expectations.Complete the orientation process for new members of all building accounts, providing detailed information about available services and benefits.Conduct meetings with assigned account executives to identify customer needs and preferences, aiming to provide a personalized experience.Guide sales tours showcasing the brand's product to potential clients, highlighting its values and competitive advantages.Make new sales of All Access memberships and private offices, employing effective persuasion and negotiation techniques.Supervise the operation and management of the assigned building, ensuring efficient functioning and resolving any issues or inconveniences that may arise.Plan and execute exclusive events and experiences for members, creating networking opportunities and promoting interaction among them.Making sure that the Net Promoter Score and general satisfaction is above the achievement goal.

I was the Channel Owner of a social media channel in Colombia and Peru. As a Community Manager, my emphasis was on Facebook, Instagram, and YouTube. I operated the social media channel autonomously, leading projects and achieving the implementation of different tools such as Social Studio and Emplifi.I was in charge of data analysis and the creation of monthly reports on performance, sentiment, reach, engagement, and other metrics oriented towards social media.I led the creation, execution, and application of templates, automatic responses, and other communications in new markets, such as Sumup Colombia, SumUp Peru, and SumUp Australia.

• As an HC Trainer, I oversaw a team of 15-20 people, responsible for quality monitoring, training, supervision, development of strategic plans focused on goals, and handling administrative tasks such as payroll, vacations, and legal processes. I also provided feedback and facilitated the transition to operations.• I managed requests for remote sales support and customer service for end customers of Macy's and Bloomingdale's in North America. This involved handling inquiries through telephone, chat, and email, while accurately recording information in the CRM system. I ensured compliance with metrics such as AHT (Average Handling Time), FCR (First Contact Resolution), NPS (Net Promoter Score), CSAT (Customer Satisfaction), and adherence to established standards.