Managing a successful team of 38, with responsibilities ranging from coaching for underwriting excellence to sales and marketing responsibilities for management liability products. Take pride in promotional opportunities for my employees, and encourage them to push themselves to meet their personal development goals.Reaching across business units to find the most efficient way to deconstruct product silos, and provide one account solutions for our insureds.

Worked with MFQ (Managed for Quality) Agents to improve their profitability on new and existing business.Antique & Classic Auto Classification committee chair. Evaluated rating program in our zone, and provided training for Underwriters and Agents as required.Created and composed agent monthly tips newsletters focusing on increasing production

Trained Agents and their associates on commercial quoting tools and eligibility guidelines.Provided underwriting and positive customer service to agentsParticipated in an accelerated training and selection process for becoming a State Farm Agent

Commercial refrigeration products Created and established a department responsible for coordinating installation sub-contractors for our preferred QSR clients.Provided service assistance to QSR customers with warranty concerns.Diagnosed and provided repair assistance for commercial refrigeration systems via phone with field service technicians.

System Help Desk for proprietary sales reporting network - training as neededOther relative work experiences:Galyan's Trading Company (Dick's Sporting Goods), Retail sales - top sales associate in total dollars in company

Sales Action CenterInitial selection for creation of outbound internal sales center responsible for funneling passengers to NWA from other carriersProvided customer service to preferred travel agents.