Brian Giese Email & Phone Number

Orlando, Florida, United States

• Advise cross-functional teams by providing deal insights to enhance scalability, efficiency, and productivity of sales by driving improvements in policies, processes, and systems.
• Collaborated on the creation of training guides for the DSO Deal Desk pilot and the integration of ESO and DSO Deal Desk teams
• Offer insights to ADP leadership on potential best practices and training for ADP solutions, informed by cross-department input and experience

• Exceed KPIs by utilizing knowledge of brand and products during verbal and written communications with consumers and fellow advisors
• Verified relevant consumer information while adhering to the General Data Protection Regulation
• Nurtured consumer needs through the use of SAP and Salesforce CRM interfaces

Remote

• Obtain and track daily quotas through the use of the Microsoft Suite on multiple computer platforms.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assisted in launching cloud-based loan database to improve workflow and productivity.
• Advocated for staff members, helping to identify and resolve conflicts.

Lake Buena Vista, Florida, United States

• Recognized for exhibiting Disney's 4 key basics; Show, Safety, Courtesy and Efficiency
• Promptly resolved customer complaints, escalating major issues to supervisor.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
• Trained newly hired employees on routine tasks and customer service.

Orlando, Florida Area

• Sought to train new staff on efficient closing procedures
• Found and worked to improve flaws upon opening
• Member of opening staff of new location

St Pete Beach, Florida, United States

• Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Responsible for inter-department communication for management

Tampa/St. Petersburg, Florida Area

• Collaborated with team members to quickly fill large orders and serve large parties.
• Instructed junior team members on protocols and procedures of each station to maximize contributions.
• Pursued learning opportunities to advance knowledge and take on leadership position.

Bachelor'S Degree, Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management