Brian Giese Email & Phone Number

Orlando, Florida, United States

• Advise cross-functional teams by providing deal insights to enhance scalability, efficiency, and productivity of sales by driving improvements in policies, processes, and systems.• Collaborated on the creation of training guides for the DSO Deal Desk pilot and the integration of ESO and DSO Deal Desk teams• Offer insights to ADP leadership on potential best practices and training for ADP solutions, informed by cross-department input and experience

• Exceed KPIs by utilizing knowledge of brand and products during verbal and written communications with consumers and fellow advisors• Verified relevant consumer information while adhering to the General Data Protection Regulation• Nurtured consumer needs through the use of SAP and Salesforce CRM interfaces

Remote

• Obtain and track daily quotas through the use of the Microsoft Suite on multiple computer platforms.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Assisted in launching cloud-based loan database to improve workflow and productivity.• Advocated for staff members, helping to identify and resolve conflicts.

Lake Buena Vista, Florida, United States

• Recognized for exhibiting Disney's 4 key basics; Show, Safety, Courtesy and Efficiency • Promptly resolved customer complaints, escalating major issues to supervisor.• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.• Trained newly hired employees on routine tasks and customer service.

Orlando, Florida Area

• Sought to train new staff on efficient closing procedures• Found and worked to improve flaws upon opening • Member of opening staff of new location

St Pete Beach, Florida, United States

• Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.• Responsible for inter-department communication for management

Tampa/St. Petersburg, Florida Area

• Collaborated with team members to quickly fill large orders and serve large parties.• Instructed junior team members on protocols and procedures of each station to maximize contributions.• Pursued learning opportunities to advance knowledge and take on leadership position.

Bachelor'S Degree, Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management