Brian Gilbert Email & Phone Number

Selma, Texas, United States

Own client relationship starting at onboarding. Responsible for the retention and growth of clients. Manage customer life cycle including contract renewal. Develop and maintain long-term relationships with clients.

San Antonio, Texas, United States

San Antonio, Texas, United States

• Established and maintained a technical relationship with assigned customer accounts andacted as liaison between support groups within Rackspace. • Partnered with sales to identify, research, and execute opportunities to increase customer footprint, focused on meeting key metrics: churn, revenue, and renewals.• Supported customers in Mid-Market and Enterprise segments. Customers’ monthly recurring revenue (MRR) ranged from $25 thousand to $100 thousand.• Customer load averaged 25 accounts with responsibility for completing monthly service reviews with each customer, and quarterly business reviews with select customers• Competent to effectively overcome customer concerns and create a win-win outcome.

San Antonio, Texas, United States

• Established and maintained a technical relationship with assigned customer accounts andacted as liaison between support groups within Rackspace. • Partnered with sales to identify, research, and execute opportunities to increase customer footprint, focused on meeting key metrics: churn, revenue, and renewals.• Supported customers in SMB and Mid-Market segments with MRR ranging from $5 thousand to $40 thousand.• Heavy focus on customers consuming Cloud and DevOps services offered by Rackspace, in addition to traditional dedicated hosting products and services, averaging 100 accounts.• Assisted with hiring and training of new Technical Account Managers.

San Antonio, Texas Metropolitan Area

• Established and maintained a technical relationship with assigned customer accounts acting as liaison between support groups within Rackspace. • Partnered with sales to identify, research, and execute opportunities to increase customer footprint to attain key metrics: churn, revenue, and renewals.• Supported high volume of customers in SMB segment with a customer base of MRR ranging from $5 thousand to $10 thousand, averaging 150 Accounts.

San Antonio, Texas Metropolitan Area

• Established and maintained a technical relationship with assigned customer accounts acting as liaison between support groups within Rackspace. • Partnered with sales to identify, research, and execute opportunities to increase customer footprint to attain key metrics: churn, revenue, and renewals.• Supported high volume of customers in SMB segment with customer base of MRR ranging from $0 to $5 thousand. • Heavy focus on onboarding new customers with an average customer load, 200 -300 accounts.

Cedar Park, Texas, United States

Assisted manager in a retail location in addition to focusing on sales quotas. Was responsible for: Scheduling for store; Interviewing of potential employees. Handling any escalations from customers and responsible for determining any necessary credits or adjustments to customers’ bills or plans. Assisting customers with selecting optimal phones and plans to fit their needs. Utilized tools such as salesforce.com to increase sales. Maintained business relationships with many customers to increase sales and maintain customer satisfaction with Sprint. - Consistently ranked among the highest in store and district for Customer Satisfaction.- Top composite score in store for 2011. Composite score includes all metrics (sales, customer satisfaction, accessory revenue, etc.).

San Antonio, Texas, United States

Managed a retail liquor store. Formulated pricing on merchandise to provide best profitability. Calculated inventory weekly. Supervised and trained new employees.