Brian Gitonga Email & Phone Number

Nairobi County, Kenya

Kenya

Key. Deliverables:1. Data Collection / Coordination.2. Data Reporting.3. Performance Metrics System Management.4. Research Support and Data Analysis

Nairobi County, Kenya

1. Data Collection / Coordination:-Create and revise data collection tools: Ensure paper and digital tools used to collect performance metrics data produce accurate data and are updated in a timely and harmonious manner, troubleshooting and resolving issues as they arise.-Create and revise data collection and processing procedures in response to product learning agenda and design-Design, facilitate and coordinate recommended capacity-building initiatives for relevant staff, in order… Show more 1. Data Collection / Coordination:-Create and revise data collection tools: Ensure paper and digital tools used to collect performance metrics data produce accurate data and are updated in a timely and harmonious manner, troubleshooting and resolving issues as they arise.-Create and revise data collection and processing procedures in response to product learning agenda and design-Design, facilitate and coordinate recommended capacity-building initiatives for relevant staff, in order to ensure quality data collection.-Oversee and coordinate all M&E printing and procurement to ensure timely delivery of high-quality of M&E materials2. Data Reporting-Ensure accurate compilation and timely publication of performance metrics reports, including mid-program and end-of-program Monitoring Reports -Maintain and update live and non-live implementation dashboards, ensuring the accuracy of numbers-Present analysis and interpretation of reports to relevant stakeholders based on agreed reporting frequency3. Performance Metrics System Management- Manage an up-to-date system for (a) programs logistics, (b) program outputs and outcomes monitoring through reporting tools, ensuring proper and up-to-date documentation -Manage automated data pipeline, ensuring that all steps from data collection, cleaning, storage, and reporting are proceeding as designed. Resolve issues as they arise.-Assist with the database set up and management-Maintain and operate data quality assurance systems to ensure validity, integrity, precision, reliability, and timeliness of all program data; identify any deficiencies and suggest corrective actions.4. Research Support and Data Analysis-Support the Evaluation Function and Product team to oversee the execution of research and evaluation activities, including data collection, enumerator supervision, data cleaning, etc.-Conduct deeper analyses of performance metrics and monitoring data, as needed and requested by Programs and Design teams. Show less

Nairobi, Kenya

1. Customer Funnel Strategy- Lead the customer funnel strategies (AARRR) and document all learnings per funnel.- Create and update the team tools based on customer funnel feedback- Track, document, and report customer conversions at each stage of the customers’ funnel.- Analyse customer data, product data, and call center metrics and generate frequent reports.- Ensure SLAs with CRM service providers are met.2. Customer Care Team Leadership- Day-to-day management… Show more 1. Customer Funnel Strategy- Lead the customer funnel strategies (AARRR) and document all learnings per funnel.- Create and update the team tools based on customer funnel feedback- Track, document, and report customer conversions at each stage of the customers’ funnel.- Analyse customer data, product data, and call center metrics and generate frequent reports.- Ensure SLAs with CRM service providers are met.2. Customer Care Team Leadership- Day-to-day management of the CC agents - Create and constantly review the teams’ tools and work plan to ensure KPIs are met,- Create and share feedback loops to get insights from customer feedback effectively.- Track, document, and report customer conversions at each stage of the customers’ funnel.3. Support Learning Strategy Execution- Support the implementation of strategic learning, development programs, and experiences for the NawiriPro platform- Document learnings and recommend appropriate delivery mechanisms- Execute the implementation plan to drive learning beyond the classroom, employing emerging technologies and creative design ideas to make learning “sticky”- Execution of experiments that define product development priorities in collaboration with stakeholders.- Monitor, document, and report on product adoption, performance, and growth to inform Program Strategy.4. Support the Training Strategy- Conduct experiments to test product development priorities and engagement strategies to facilitate launching the product on full-scale,- Support product training while capturing feedback and learnings.- Support with the recruitment process, vetting, and interviewing potential new support hires.5. Research and Data Collection- Conduct surveys in collaboration with the Product team.- Research the potential locations where the Boda Boda and Kiosk businesses thrive well.- Document all training feedback and data to inform product strategy- Create data collection tools, systems, and processes Show less

Nairobi, Kenya

Professional Objectives1. Customer Funnel Strategy>Lead the customer funnel strategy from acquisition to activation, and converting customers from awareness to payment.>Build a sustainable and mutually beneficial relationship between customers and Educate! Brand, handle customer requests, questions, and complaints on a variety of support channels and escalate complicated issues>Keep track of the customer support team’s performance, and make improvements e.g. improving… Show more Professional Objectives1. Customer Funnel Strategy>Lead the customer funnel strategy from acquisition to activation, and converting customers from awareness to payment.>Build a sustainable and mutually beneficial relationship between customers and Educate! Brand, handle customer requests, questions, and complaints on a variety of support channels and escalate complicated issues>Keep track of the customer support team’s performance, and make improvements e.g. improving customer pitch, customer conversion cycle.>Track customer conversions using VWO and Metabase to draws insights in customer behavior to improve our conversions.2. Business Advisory>Lead business advisory ensuring students acquire the needed requirements to register to marketplace apps e.g. Certificate of good conduct, KRA, student registration to marketplace apps, getting bikes for hire, acquiring the protective gear.>Lead a seamless process of registering customers to their businesses and provide instant support to customers when they need it. 3. Support and Execute the Learning Strategy>Works closely with the product development team to understand the nuances and design decisions of a learning product that will inform the development of suitable implementation process and practice. >Collaborate with Sr. Associate, Execution to harmonize learning and development programs into one cohesive strategy and execute flawlessly4. Support the Disruptive Training Strategy>Execute the implementation process for new product training and delivery of content>Conduct robust needs assessments that define product development priorities in collaboration with stakeholders and disruptive teams to define development priorities5. Recruiting Strategy for Teachers/Trainers, Mentors, and Out of School Youth6. Research and Data Collection Show less

Nairobi, Kenya

Professional Objectives:1. Support and Execute the Learning Strategy2. Support the Disruptive Training Strategy3. Recruiting Strategy for Teachers/Trainers, Mentors, and Out of School Youth4. Research and Data Collection

Nairobi, Kenya

Community Service Learning (CSL) is a project between the Educate!, Ministry of Education, Kenya Institute of Curriculum Development that aims to transform secondary education to equip youth with skills they need to succeed in the 21st Century. I worked as a mentor in charge of 4 schools; Kiambu High School, Kimende Secondary School, Corner Brook High School and P.C.E.A Ngenda Secondary School. Roles;1. Support teachers in PCL delivery--This deliverables… Show more Community Service Learning (CSL) is a project between the Educate!, Ministry of Education, Kenya Institute of Curriculum Development that aims to transform secondary education to equip youth with skills they need to succeed in the 21st Century. I worked as a mentor in charge of 4 schools; Kiambu High School, Kimende Secondary School, Corner Brook High School and P.C.E.A Ngenda Secondary School. Roles;1. Support teachers in PCL delivery--This deliverables included;>Preparation of learning aids>Supporting teachers with student group work>Coordinating community activities and projects work>Assist in supervising and guiding learners through projects>Support the teachers in leading student experiences in the community,>Create connections with community members to enhance service learning projects>Co-organizing activities in the community for service learning with teachers2. Coaching the CSL Club---This deliverables included;>Empower the learners to come up with or nurture entrepreneurial ideas and initiate projects themselves>Retention and skills development of CSL learners>Facilitate strong communication between the learners and the school's staff and administration and the community at large to organise CSL exhibitions and sensitize parents on CSL. 3. Organize CSL Exhibitions--This deliverables included;>Work with CSL stakeholders to plan, coordinate and carry out the in-school and inter-school CSL Club Exhibitions>Prepare CSL learners to run a school based exhibition by guiding them o what to do and how to do it>Guide CSL Learners on continous group service learning projects>Follow up learners portfolio activities in readiness for formative assessment methods>Procuring of venues, materials, meals and managing invitations to exhibitions4. Monitoring and Evaluation --This deliverables included;>Provide timely feedback on the CSL pilot by regularly observing and reporting on the implementation of the CSL program Show less

Nairobi, Kenya

Fenwick Gaming Lounge was an e-gaming centre operating in Union Towers, Moi Avenue, Nairobi, Kenya.The lounge featured Playstation 4 consoles and the current games.My roles includes;1. Book keeping>Management and maintenance of the payment system. >Ensuring all customers pay for the services offered. >Banking all the money at the end of each day. 2. Inventory Management>Ensuring all the games were accounted for>Purchasing… Show more Fenwick Gaming Lounge was an e-gaming centre operating in Union Towers, Moi Avenue, Nairobi, Kenya.The lounge featured Playstation 4 consoles and the current games.My roles includes;1. Book keeping>Management and maintenance of the payment system. >Ensuring all customers pay for the services offered. >Banking all the money at the end of each day. 2. Inventory Management>Ensuring all the games were accounted for>Purchasing popular games to boost income>Ensuring all consoles and controllers are maintained and updated 3. Administration to ensure smooth business operations.>Cleaning the premises to create a conducive gaming environment>Ensuring all the bills (rent, electricity and internet) are paid on time>Ensuring all work permits are paid for on time and renewed>Ensuring all employees are fulfilling their roles Show less

Haile Selassie Avenue, Nairobi, Kenya

I served in the Finance and Administration department as an Account's Assistant.

Bachelor Of Science In Financial Engineering , Second Class Honours (Upper Division), Investments And Securities, Second Class Upper Division

Certificate In Computer Applications, Computer Packages