Brian Griffeth Email & Phone Number

Salt Lake City, Ut, Us

United States

Draper, Utah, United States

West Valley, Utah

• Work hard to deliver packages and items to our customers at a timely and efficient manner.• Help other couriers load their trucks in a timely manner.• Pickup items and packages from customers and take them back to the station to be processed and shipped to their final destination.

Draper, Ut

Symantec Enterprise Division

Draper, Utah

- Manage the service business relationship with the assigned service partners, covering both business growth and service quality/performance objectives.- Define and continually refine overall strategic direction for service partners including approach for supporting channel partners who are not yet Symantec Service Partners.- Manage the relationship and performance of existing Symantec Service Partners in the assigned multi-country region based on varying, defined partner program requirements.- Communicate, measure and manage service delivery partner performance based on defined performance metrics, including formal partner quarterly business reviews conducted with senior partner management.- Following market trend reviews, partner feedback and Corporate goals refine the Secure One Services Partner Present to, qualify, and recruit new partners to address customer needs, as well as Symantec’s growth initiatives in defined geographical markets.-Manage partner probation and termination processes-Evangelist for Symantec Service Programs within Symantec and with Symantec’s Secure One Program Partners.- Drive cross-team, cross-regional, and cross-functional projects, as assigned, and share best practices.- Review, manage and escalate issues to resolution. Act as a partner advocate within Symantec to ensure customer/partner requests and issues are addressed in a timely manner.- Enhance partner satisfaction level with Symantec products and services through meeting partner expectations and positive problem resolutions. -Continuously improve the program to be the changing business and customer needs.-Collaborate with service partners to ensure service quality and continuous growth in partner business.

Draper, Ut

▪ Work with virtual machines to sandbox different threats and issues and find ways to bring them to resolution▪ Provide customers with helpful information on troubleshooting steps by writing and editing knowledge-base and technical support articles▪ Provide support to information security professionals with multiple clients that range anywhere from 10 to 1200 users in endpoint protection tools that deal with cloud-based management and mobile endpoint technologies to protect and secure end user devices▪ Maintain a high number of case volume to insure that every customer's issue is being taken care of and handled in a timely manner▪ Use different tools such as Wireshark, ProcMon, memory dumps and SymDiag to process and read security event logs, system logs, and proxy and firewall logs to diagnose problems and understand the current state of systems to be able to provide a solution

Draper, Ut

▪ Provide support to information security professionals with multiple clients that range anywhere from 10 to 1200 users in endpoint protection tools that deal with cloud-based management and mobile endpoint technologies to protect and secure end user devices▪ Maintain a high number of case volume to insure that every customer's issue is being taken care of and handled in a timely manner ▪ Use different tools such as Wireshark, ProcMon, memory dumps and SymDiag to process and read security event logs, system logs, and proxy and firewall logs to diagnose problems and understand the current state of systems to be able to provide a solution

Draper, Utah

• Fulfill orders that we placed online in a efficient and timely manner. • Help assist the warehouse manager to do inventory, put away returns, and put newly received items in location.• Help the other employees to work together, complete tasks in a timely manner, help resolve any issues and concerns.

Greater Salt Lake City Area

• SEO.com Jan 2011-Dec 2013Senior Online Marketing SEO Specialist (14 months)• Built internal and external back links for new and established websites• Ensured websites were filled with optimal keywords• Strategized ways to improve and track site performance to achieve client goals• Compiled and presented SEO performance reports• Reviewed and analyzed client sites for areas to improve, delete or revise• Google Analytic Certified 1. Would look at real time reports 2. Look at traffic sources like month over month and year over year reports 3. Looked at what keywords are bringing in the most traffic.

• More efficient ways to accomplish tasks• Assist with increasing clients Google rankings• Work well with others• Communicate client needs

Greater Salt Lake City Area

•Customer Service• Provided front-line customer call support • Trouble-shot customer problems SEO Team• Improved website with appropriate keyword placement for Google search• Looked at and made changes to H1, H2 tags, Meta descriptions and Title Tags• Improved product pages to rank better in Google

Provo, Utah Area

• Knocked door to door selling Dish and Direct TV to home owners.• Worked to make sure customers were taken care of with the systems.• Helped with any account issues for the customers.

Marietta, Ga

• Worked a long side the General Contractors • Assist in the pickup of materials and supplies• Gave aid to subcontractors

Information Systems, Computer And Information Systems Security/Information Assurance

Web Development And A Minor In Video Game Software

Education record

Certificate, Cybersecurity

Certificate, Six Sigma Project Management