Brian Guess Email & Phone Number

Decatur, Ga, Us

Decatur, Ga, Us

Cumming, Georgia, Us

Managed Services Provider (MSP) for The UP Companies and KAI Enterprises, Inc.Dell server support and maintenance for Windows Server 2008 and 2019 versions.Dell laptop support for hardware, software, and applications.Full network support starting from the ISP through Cisco network switches, SonicWall Firewalls, to Grandstream wireless and ethernet connections.Remote support provided through N-Able products.Specialized application support of RDWeb services, Deltek ComputerEase, and Autodesk Revit with BIM360.

Monroe, Louisiana , Us

Accepted a position on the Financial Desk performing direct network troubleshooting, repair, and changes to Cisco and Juniper routers and switches.Performed troubleshooting for network gapping, drops, outages, and bounces across LAN and WAN connections.Worked with various financial customers and exchanges for specific device connectivity and status.

Monroe, La, Us

Accepted the position Tier 2 Shared Desk Team Lead for the U.S. Region.Worked with team manager to train and guide team members through individual internal tools, procedures, and company policies.Sat with individual team members to assist in skill development for more efficient server triage, incident resolution, and increased individual performance.Enhanced personal education and skills of server knowledge through Advanced PowerShell, Windows Server 2016, and ITIL training.

Monroe, La, Us

Joined the Tier 2 Shared Desk for server troubleshooting and support for over 40,000 servers and 2,500 customers globally.Ensured incident ticket closure was due to problem resolution and customer satisfaction over personal individual metrics and performance.Became a Subject Matter Expert on all areas pertaining to the Savvis Intelligent Agent monitoring application and CenturyLink customer Royal Bank of Scotland.Created individual goals to learn more about the team structure, company infrastructure, and customer profiles to assist in advancement within the company.

Monroe, La, Us

Hired on to assist in building a new support team from the ground up for Sallie Mae and WhiteWave Foods through server troubleshooting and end user support.Converted and expanded older technical knowledge base information while creating new and more specific information to exceed customer expectations.Assisted in training team members on customers’ infrastructure and company and team procedures.Performed end user and server support to include Active Directory modification and creation.

Configure, setup, connect, and troubleshoot individual desktop computers as remote workstations for shipping applications using UPS WorldShip, FedEx, USPS, Spee-Dee, Dazzle, and Endicia shipping software with OzLINK connectivity.Installation various HP, Brother, Ricoh, Dell, and Zebra label printers for network and USB shared connectivity.Update, troubleshoot, and configure various settings, searches, and connectivity within NetSuite for individual accounts, records, and current inventory.Setup and configure Allworx VOIP phone system for desk phones and conference rooms.

Bachelor Of Science, Information Systems Security

Associates, Computer Network Systems