Brian H. Email and Phone Number

• Streamlined administrative processes by implementing efficient filing systems and organizational tools.• Enhanced office productivity with thorough calendar management and meeting coordination for executives and staff members.• Optimized office workflow by maintaining up-to-date procedural documentation for reference by all staff members.• Facilitated clear communication between departments, scheduling regular meetings to address pressing issues or concerns.• Facilitated clear communication between departments, scheduling regular meetings to address pressing issues or concerns.Coordinated large-scale events such as conferences or workshops, managing logistics, invitations, registration, and attendee experiences.

• Ensured passenger safety, comfort, and satisfaction while adhering to FAA regulations and industry standards.• Resolved customer complaints and issues promptly and professionally, maintaining a high level of customer service throughout flights.• Executed emergency procedures, including evacuations and medical responses, while maintaining calm and professionalism.

• Collaborated with flight crew members to provide excellent customer service.• Guided passengers during boarding and off-loading, providing specialized care for passengers with special needs.• Collaborated with crew scheduling, catering, and various departments to ensure smooth flight operations and exceptional service delivery.• Mentored and trained new flight attendants, providing guidance and support during their initial flights.

• Completed flight preparations and landing procedures according to company policy.• Managed customs and immigration paperwork for the crew, maintaining accurate documentation and compliance.• Inspected and clean cabins, checking for any problems and making sure that cabins are in order.

• Demonstrated exceptional leadership as a Front Office Manager, overseeing a team of 10 front desk agents and ensuring seamless operations.• Effectively scheduled and supervised front desk agents, optimizing staffing levels to meet guest demands and maintain service excellence.• Utilized OPERA and LMS software to efficiently manage reservations, guest check-ins/check-outs, and room allocations.• Managed the front desk payroll and supply budget, processing payroll hours and monitoring expenses.

• Directed team members and prioritized tasks to meet guests' needs throughout the shift.• Trained baristas to continually improve guest experiences.• Handled cash and credit card transactions, balancing cash drawer at end of shift.• Prepared coffee, tea and espresso-based drinks to order.

• Trained and on-boarded new front desk agents, equipping them with the necessary skills and knowledge to excel in their roles.• Conducted audits of sales and reservations, ensuring accuracy and identifying areas for improvement.• Collaborated with housekeeping, engineering, and other departments to ensure smooth operations and deliver exceptional guest experiences.• Developed and implemented new policies and procedures to enhance efficiency, productivity, and guest satisfaction.

• Demonstrated exceptional sales and customer service skills as a leasing agent in a call center, effectively promoting property amenities and benefits to prospective residents.• Conducted virtual tours to showcase properties and engage potential tenants remotely, effectively highlighting key features and benefits.• Processed lease agreements, ensuring accurate documentation and seamless transition for on-site agents to finalize tenant agreements.• Collaborated with property managers and maintenance teams, efficiently submitting and documenting work orders to meet tenant needs and ensure timely resolutions.• Managed and updated property websites, optimizing online presence and attracting potential tenants through accurate and compelling property listings.

• Correctly closed out guest accounts and processed all payment transactions according to policy.• Prepared summary of cash, check, and credit card activities to reflect the hotel's financial performance.• Tracked room revenue and occupancy percentages to document operating statistics.• Reported unusual operational or financial events and deviations from policies or procedures.