Brian H. Email & Phone Number

Orlando, Florida

Orlando, Florida Area

Boca Raton, Florida

- Provides accurate, professional and timely consultative customer service to customers regarding workers compensation rules.- Provides workers compensation classifications and assigned risk plans to customers via phone, email, and other correspondence.- Determines the nature of the customers’ business through interactive telephone dialogue.- Researches and determines the appropriate workers compensation classification code for their businesses.- Guides and directs customers how to navigate the online website and teaches how to utilize the on-line tools.

Orlando, Florida Area

-Supervised the daily operation to ensure staffing, capacity, and guest service standards were met-Coached and used counseling forms to maintain and uphold the Universal safety policies and procedures -Responsible for development, coaching, and counseling of Attraction Leads and Attendants -Managed a team of 50+ during the daily operation to ensure all standards were being met -Maintained a positive relationship and partnered with various departments to accomplish different tasks-Analyzed various reports based on our labor hours, guest comments, and various incident report

Orlando, Florida Area

-Ensured that all team members were safely performing the best practices the company has outlined -Monitored the ongoing safe operation of all venues-Confirmed that all team members are knowledgeable on all safety procedures outlined in the Attractions General Operating Procedure and Standard Operating Procedure-Performed verbal knowledge assessments to all attractions regular and casual team members-Tracked and updated all visual and verbal assessments through a database-Maintained consistency of all attraction operations safety procedure