Operations Manager
CurrentOperational visionary and strategist in charge of overseeing day-to-day operations, including financial forecasting, budgeting, operational efficiency, and staff leadership. Spearhead and lead all aspects of Field Service Operations. Support company-defined goals and objectives by delivering customer and employee service excellence while exceeding overseeing a multifaceted staff. Highly strategic, analytical, driven, motivated, and tactical in driving forward-thinking initiatives across the organization.Oversee a staff consisting of customer engineers, operational staff, technicians, project team, shift leads, and system installation staff.Deliver full-cycle staff leadership, including sourcing, interviewing, hiring, training, and evaluating customer engineers to support regional business.Closely collaborate with senior leadership and financial staff to develop strategies and roadmaps to fully support $100M+ in local accounts, including P&L management, forecasting, actuals, and strategic planning.Excel in meeting and exceeding customer uptime, output, efficiencies, and other vital customer-defined metrics.Exercise discretion, discernment, and strict attention-to-detail while handling quarterly forecasts headcount with executives, executing internal executive quarterly presentation, and identifying and resolving technical, operational, and organizational problems.Unwavering success record managing systems start-up and warranty cost under reserve; ensuring customer satisfaction with company service and system performance; and managing system installation in terms of time and cost requirements.Demonstrate accountability for reducing cycle time, driving continuous process improvement for technical performance, empowering staff, and improving overall quality processes.
