Brian Hamlin Email & Phone Number

United States

San Diego County, California, United States

Assist Caltrans with roadside litter and brush removal

El Cajon, California, United States

• Proficiently managed multiple service appointment bookings daily by implementinga streamlined process, leading to improved efficiency, accuracy, and customersatisfaction.• Consistently met and exceeded targets by increasing service up-sells, whichincreased gross profits and led to overall business growth.• Effectively communicated with the technician team, shop foreman, and servicemanager to complete service, maintenance, and repairs to motorhomes in a timelymanner and meet delivery deadlines.•Managed multiple customers in service at any given time, communicated allupdates to customers throughout the process in a timely manner which led toexcellent customer satisfaction.

San Diego, California, United States

• Led a daily meeting with the delivery team to ensure meeting delivery goals byimplementing time management and effective communication among eachdepartment involved.• Managed the delivery team to achieve a reduction in delivery errors, resulting incost savings and improved client satisfaction.• Improved delivery time by implementing streamlined processes, meeting withseveral departments weekly to meet scheduled customer delivery dates, resultingin increased client satisfaction.

El Cajon, California, United States

• Proficiently managed multiple service appointment bookings daily by implementinga streamlined process, leading to improved efficiency, accuracy, and customersatisfaction.• Consistently met and exceeded targets by increasing service up-sells, whichincreased gross profits and led to overall business growth.• Effectively communicated with the technician team, shop foreman, and servicemanager to complete service, maintenance, and repairs to motorhomes in a timelymanner and meet delivery deadlines.• Managed multiple customers in service at any given time, communicated allupdates to customers throughout the process in a timely manner which led toexcellent customer satisfaction.

El Cajon, California, United States

• Trained to become full time service writer and performed necessary tasks to assist in all areas of front office and service shop.• Managed the mobile service scheduling system in dispatching mobile service technicians to multiple locations throughout San Diego County each day, allowing for ample time to perform repairs.•Created work orders pertaining to customer needs through effective communication via phone calls or email and invoicing/taking card payments overthe phone.

El Cajon, California, United States

• Performed receptionist duties for service advisors such as invoicing of repairorders, scheduling service drop-offs/pick-ups, managing high-volume phone calls,communicating to customers via email, and managing customer files.•Submitted warranty pre-authorizations by providing all necessary information suchas photos, time needed, and technician notes; following through until work iscompleted and customer picks up after service visit.• Filled in for service advisors when needed, writing repair orders ensuring accuracy, and providing customers with exceptional service during their visit.

San Diego, California, United States

• Managed the customer relationship system, resulting in an increase in customerretention and loyalty• Resolved multiple customer issues per week, resulting in an increase in customersatisfaction, leading to positive word-of-mouth and online reviews• Managed numerous customer portfolios, consistently meeting sales and servicelevel agreements, which led to improved relationships and recurring business.• Attended multiple small claims court appointments and assisted in resolvingcustomer disputes, leading to a decrease in overhead for the company.

San Diego, California, United States

• Completed motorhome detail's daily to ensure meeting delivery deadlines throughefficient time management and workflow organization, resulting in customersatisfaction.• Consistently met or exceeded customer satisfaction with several customersproviding positive feedback on the quality of vehicle detailing, enhancing thecompany's reputation.

Ramona, California, United States

• Operated machinery and equipment to fulfill orders and increase production, whichcontributed to improved customer satisfaction.• Assembled several products daily, ensuring timely completion of orders andaccuracy to ensure customer satisfaction.• Assisted in several installations, completing each project on time, leading toincreased customer satisfaction.• Maintained and cleaned work areas to ensure safety and decrease productsdefects and issues.

Ramona, California, United States

• Served multiple tables per shift with excellent accuracy, provided exceptionalservice, and resolved any issues promptly, which led to customer satisfaction andrepeat business.• Improved table turnover through efficient seating and service, resulting inincreased overall sales and customer satisfaction.• Increased upselling success rate through implementing targeted training forservers, resulting in an increase in overall revenue.

Ramona, California, United States

• Served multiple tables per shift with excellent accuracy, provided exceptionalservice, and resolved any issues promptly, which led to customer satisfaction andrepeat business.• Increased upselling success rate through implementing targeted training forservers, resulting in an increase in overall revenue.• Maintained table turnover through efficient seating and service, resulting inincreased overall sales and customer satisfaction.

Ramona, California, United States

• Consistently maintained customer satisfaction by providing exceptional service,leading to repeat business and positive word-of-mouth referrals.• Strived to exceed monthly sales targets to drive overall store revenue andcontribute to the team's success.• Obtained upsells and new sales among customers, either new or existing, whichincreased revenue for the company.• Received positive customer feedback, demonstrating excellent customer serviceskills and contributing to the store's positive reputation.

Santa Ysabel, California, United States

•• Improved table turnover through efficient seating and service, resulting inincreased overall sales and customer satisfaction.• Achieved customer satisfaction by consistently monitoring and improving servicequality, leading to increased customer retention and loyalty.• Reduced customer complaints through proactive supervision and feedback,resulting in enhanced service quality and improved customer satisfaction.• Led and supervised the front of house team to provide exceptional customerservice and obtain repeat business

Ramona, California, United States

• Maintained machine uptime by performing regular maintenance, reducingdowntime and increasing productivity.• Consistently met production targets, achieving an improvement in output, leadingto increased customer satisfaction and reduced lead times.• Maintained a perfect safety record by adhering to strict safety protocols, resultingin zero accidents and a safer work environment• Operated and cleaned machines in a manner that decreased defects andimplemented quality control measures to improve customer satisfaction.