Brian Harvey Email & Phone Number

United States

Manage and maintain data pipelines for our clients, with an extremely high volume workload. Use Zendesk ticketing system to keep track and manage issues, communicate with clients, and suppliers. Investigat any issues with pipelines determining where to escalate the issue and how to remediate the problem. Build complex SQL queries to investigate patterns.

Colorado Springs, Colorado, United States

Provide excellent customer service in a high paced environment.Provide professional communication with customers, in emails or over the phone..Troubleshoot simple to complex software issues, as it relates to Microsoft Azure using internal and external documentation, resolving every issue.Manage workload, while providing detailed documentation regarding.

Colorado Springs, Colorado

Responsibilities include:Solving challenging problems to meet customer needs. Create well designed, testable, and efficient code.Collaborate with other team members. Participate in an Agile Development Process. Develop custom web-based user interfaces based on customer needs using Flask, Python, HTML5, CSS, and Jquery. Build databases using MySQL.Create.

• Federal work study for the Computer Science and Information Technology department, responsibilities include:
• Manage 3D printers
• Maintain inventory of PLA Filament
• Built instruction manuals for the 3D printers and 3D scanner
• Test Cyber Security labs for upcoming classes
• Maintain syllabi for upcoming classes

• Perform basic to complex installation of & troubleshoot/repair coax based phone, internet or video services in a residential and commercial from the tap to the connection of CPE.
• Survey, install, & maintain Wi-Fi Network products to include routers, gateway servers, Ethernet switches, and wireless access points.
• Interact with business customers & their representatives, demonstrating an understanding of, and regard for, the unique priorities of business clients.
• Work with customer technical support personnel to diagnose and correct service related issues.
• Recognize and escalate to a supervisor persistent service problems or other observed factors that could impact the ongoing relationship between Charter and a business customer.
• Educate customer on proper use of services and equipment, as well as the availability of online help options.

Maintained, inspected and managed maintenance for a AH-1W super Cobra and UH-1N Huey air frames. Responsibilities include:-Launch and recover aircraft-Maintain power plants systems including scheduled maintenance-Manage maintenance workload to support a heavy flight schedule-Inspect aircraft and certify safe for flight

Bachelor Of Science (Bs), Information Technology - Specializing In Security, 3.87

Associate'S Degree, Information Technology, 3.87