Brian Harvey Email & Phone Number

United States

Manage and maintain data pipelines for our clients, with an extremely high volume workload. Use Zendesk ticketing system to keep track and manage issues, communicate with clients, and suppliers. Investigat any issues with pipelines determining where to escalate the issue and how to remediate the problem. Build complex SQL queries to investigate patterns with pipeline issues. Build simple to complex reports for management, to help analyze the analyze trends.Write python and bash scripts to automate tasks.Troubleshoot complex client data issues using Big Query, SnowFlake, Big Snow, and proprietary API tools to determine what the issue is.

Colorado Springs, Colorado, United States

Provide excellent customer service in a high paced environment.Provide professional communication with customers, in emails or over the phone..Troubleshoot simple to complex software issues, as it relates to Microsoft Azure using internal and external documentation, resolving every issue.Manage workload, while providing detailed documentation regarding each task taken.Work in a remote environment, alone and in a team setting.Quickly learn new implementations of Azure, as new features come out on a regular basis.Provide insight, and guidance, on complex issues to Tier 2 engineers.Review cases of Tier 2 engineers, making sure that procedures are being followed.Work with new engineers, helping them grasp the many concepts required to be successful within their roles.

Colorado Springs, Colorado

Responsibilities include:Solving challenging problems to meet customer needs. Create well designed, testable, and efficient code.Collaborate with other team members. Participate in an Agile Development Process. Develop custom web-based user interfaces based on customer needs using Flask, Python, HTML5, CSS, and Jquery. Build databases using MySQL.Create virtual workspace using VMware workstation.

Federal work study for the Computer Science and Information Technology department, responsibilities include:• Manage 3D printers• Maintain inventory of PLA Filament• Built instruction manuals for the 3D printers and 3D scanner• Test Cyber Security labs for upcoming classes• Maintain syllabi for upcoming classes• Maintain master course outline for the Computer Science and Information Technology courses.• Proctored Information Technology testing• Organized technical library• Worked as research assistant for student workshops• Worked as research assistant for emerging technologies• Worked as research assistant for cyber security topics• Created shell script in Unix• Created stored procedure and function scripts for SQL Management Studios• Set up Virtual Machines using VMware and Oracle VirtualBox• Troubleshoot problems with Virtual Machines• Set up network printers for faculty members

• • Perform basic to complex installation of & troubleshoot/repair coax based phone, internet or video services in a residential and commercial from the tap to the connection of CPE.• Survey, install, & maintain Wi-Fi Network products to include routers, gateway servers, Ethernet switches, and wireless access points.• Interact with business customers & their representatives, demonstrating an understanding of, and regard for, the unique priorities of business clients. • Work with customer technical support personnel to diagnose and correct service related issues.• Recognize and escalate to a supervisor persistent service problems or other observed factors that could impact the ongoing relationship between Charter and a business customer.• Educate customer on proper use of services and equipment, as well as the availability of online help options.• Perform all work as necessary to conform to quality, security and safety control guidelines.• Adhere to TQA standards in accordance to company policy.• Follow security procedures to prevent any unauthorized services.• Assist in providing mentoring to non-commercial focused members of the Technical Operations teams.• Utilize and demonstrate proficiency with tasks, tools, test equipment and information that will enhance business results.• Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders.• Operate communications device in accordance with company policies.• Operate a company vehicle in a safe & responsible manner; Clean, maintain, stock, and secure assigned vehicle & equipment, in accordance with company policies.

Maintained, inspected and managed maintenance for a AH-1W super Cobra and UH-1N Huey air frames. Responsibilities include:-Launch and recover aircraft-Maintain power plants systems including scheduled maintenance-Manage maintenance workload to support a heavy flight schedule-Inspect aircraft and certify safe for flight

Bachelor Of Science (Bs), Information Technology - Specializing In Security, 3.87

Associate'S Degree, Information Technology, 3.87