• Created marketing materials that aligned with the office’s branding and effectively communicated program offerings, including flyers, brochures, and digital content.• Accomplished improved team efficiency and service quality resulting in positive feedback and quicker onboarding of new employees by training new hires on best practices and fostering a positive work environment.

• Provided students and employers full access to various study abroad-related resources.• Scheduled appointments, troubleshooted student issues, and managed various digital databases for study abroad programs, scholarships, and financial aid resources.• Trained new employees to apply best practices and maintain excellent customer service and a positive attitude toward guests, customers, and fellow teammates.• Organize events: Involvement Fair, Buckman Fellowship Workshop, Language Learning and Study Abroad, Finances of Study Abroad, Maymester Pop-Up Event, New York City fall program, etc.