Brian Hook Email & Phone Number

New York, NY, US

• Manage SaaS project implementations reporting to key stakeholders
• Develop Training Strategy and Schedule Training Sessions for key stakeholders in person or via Microsoft Teams
• Develop standardized and customer-specific material including but not limited to training resources and Current + Future State Process Mappings
• Provide consultative services for contracted customers
• Provide continuous customer support using ServiceNow
• Travel 50%

Winona, MN, US

• Lead a dedicated team of 6 new implementation and sales employees for our SaaS Inventory/CMMS system.
• Develop and execute supply chain solution bids, sales strategies, and proposals.
• C-Level sales presentations to potential customers on FastCrib software solution via Microsoft Teams or live presentations.
• Contract negotiation and management for all new and existing customers.
• EOY 2019: 80 total customers with over 5000 active users to date with $15,000/month in recurring subscription fees.
• Developed and successfully implemented a migration strategy to transition all customers over to our new version of FastCrib.

Winona, MN, US

• Top performing sales professional who sold 15 monthly subscriptions totaling $500,000 in monthly recurring B2B sales for Fastenal through FastCrib platform and $5,000/month in subscription fees through March 2018.
• Managed all cloud software sales and implementation activities of North America.
• Lead management for all new sales opportunities.
• Develop solutions sales strategy to increase sales of software as well as Fastenal product sales while providing lean cost-savings measures to customers via high level sales reporting, analytics, and min-max management.

Winona, MN, US

• Hybrid Sourcing Account Purchasing Manager
• Assisted in the implementation and training for a Fortune 500 Company.
• Developed and mentored the day to day operations of 8 purchasing professionals.
• Assist in the hiring and training of all new employees within my department.
• Track all products purchased through FastCrib and SAP purchasing software for our contracted customer to provide detailed inventory savings and solutions.
• Primary focus in providing cost saving solutions while minimizing manufacturer production losses.

Winona, MN, US

• Inventory management of critical and non-critical MRO/OEM items for our customer in order to maintain production and avoid work stoppage.
• Source current items within the customer's database in order to provide cost savings.
• Process and track all purchase orders using SAP purchasing software on a daily basis to ensure timely delivery of all products.
• Negotiate pricing within our vendor base in order to remain competitive in an evolving market.

Winona, MN, US

• Sourced and quoted MRO items for potential National Accounts contracts.
• Worked extensively with Microsoft Excel building spreadsheets to allow our customer to navigate the quotations more efficiently.
• Provided management with weekly progress reports detailing the status of each quotation I was processing.

Indianapolis, Indiana, US

• Managed over 1,000 defaulted student loan collection accounts.
• Facilitated necessary Federal loan documentation for accounts.
• Provide monthly reports concerning account retention and goals.

Mason, OH, US

• Met or exceeded all monthly goals on collection of more than 300 delinquent accounts.
• Satisfactorily maintained weekly phone contact with collection accounts.
• Entrusted with training of new debt collection staff.
• Assist management in data collection and ongoing research.
• Maintained monthly goals while counseling other staff with their collections.

Mason, OH, US

• Managed over 500 defaulted student loan collection accounts.
• Facilitated necessary Federal loan documentation for accounts.
• Provide monthly reports concerning account retention and goals.

Winona, MN, US

• Managed warehouse inventory for largest Fastenal distribution center in the United States.
• Successfully completed and passed mandatory 3rd party Audit of distribution center.
• Managed all new product entering distribution center.
• Responsible for reorganization of parts based on usage by moving locations adjusting min-max of items across entire distribution center.

• Assisted Executive Director in developing a statewide energy issues survey for Indiana.
• Assisted in statistical analysis of survey developed data including demographics.
• Coordinated with IUPUI survey Research Center on survey methods.
• Developed excel based data collection and analysis tool.
• Conducted the telephone surveys.
• Formal presentation of results to management.

B.S., Public Management

B.S., Public Management