Brian Hummer

Brian Hummer Email and Phone Number

Partner and Co-Founder @ Contact Cubed
Cleveland, OH, US
Brian Hummer's Location
Greater Cleveland, United States
Brian Hummer's Contact Details

Brian Hummer personal email

About Brian Hummer

A veteran C-Suite executive with 20 years experience building, optimizing, and managing high performing sales and service call centers. Specialties: Call Center Operations, Departmental Management, Speech and Voice Analytics, Deep/Machine Learning, Artificial and Cognitive Intelligence, Customer & Policy Retention, Workforce Management, Forecasting, Scheduling, Licensing, Management Development and Coaching, Sales Management and Coaching, QA, B2B Outside Sales, Inside Sales, Account Management, Customer Advocacy/Customer Experience, Consultative Sales Process, Process Improvement, KPI Definition/Development, Marketing Partnerships, Change Management, Cisco, Avaya, Five9, Cognos, IEX, GMT, EZ Lynx, PL Rater, Voicebase, Mozilla

Brian Hummer's Current Company Details
Contact Cubed

Contact Cubed

View
Partner and Co-Founder
Cleveland, OH, US
Website:
contactcubed.com
Employees:
2
Brian Hummer Work Experience Details
  • Contact Cubed
    Partner And Co-Founder
    Contact Cubed
    Cleveland, Oh, Us
    View
  • Contact Cubed
    Partner & Co-Founder
    Contact Cubed Sep 2017 - Present
    Cleveland/Akron, Ohio Area
    Our seamlessly integrated Call Center Optimization Solution analyzes 100% of your calls using our proprietary Speech & Voice Analytics Platform. You not only get answers but the actions to take to maximize results. Contact Cubed leverages the muscle of A.I and cognitive learning to power our interaction analytics platform. The result is valuable, forward thinking insight with actionable analytics working as an extension of your business. www.contactcubed.com
    View
  • Paul Moss Insurance Agency, Epiq Insurance Agency
    President And Board Member
    Paul Moss Insurance Agency, Epiq Insurance Agency Jan 2012 - Sep 2017
    Cleveland/Akron, Ohio Area
  • Cardinal Health
    Call Center Director
    Cardinal Health Dec 2010 - Jan 2012
    Twinsburg, Ohio
    DBA Edgepark Medical, Independence Medical
    View
  • Insurance.Com
    Sales Center Director
    Insurance.Com 2006 - Dec 2010
    Managed and lead over 175 employees including supervisors, analysts, sales agents, and other sales center support positions. Held responsibility for all operations of the sales center including Quality Assurance, Recruiting and Hiring, Workforce Management, Business Retention, Technology and Operational Analytics.
    View
  • Insurance.Com
    Business Analyst/Licensing And Compliance Manger, 2004-2006
    Insurance.Com 2004 - 2006
    Held responsibility for forecasting, staffing and scheduling for two sales centers including 150 agents and defined and managed all sales center data and reporting requirements. Managed the Licensing and Compliance Department as well as 15 online chat agents.
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  • Insurance.Com
    Sales Center Supervisor, 2002-2004
    Insurance.Com 2002 - 2004
    Managed a staff of 35 sales agents in two locations located in Ohio and Maine
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  • Us Network
    Network Consultant
    Us Network 2001 - 2002
    •B2B sales with a focus on voice, data, internet, and VOIP connectivity solutions•Top sales consultant in the company by acquiring and retaining over 300 new clients during tenure
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  • Corecomm Telecommunications Ltd
    Account Executive
    Corecomm Telecommunications Ltd 2000 - 2001
    •B2C sales with a focus on voice, data, internet, and VOIP connectivity solutions•Consistently a top sales performer in the company, exceeded sales goals by 200 percent
  • Progressive Insurance
    Business Development Representative - Commercial Lines
    Progressive Insurance 1998 - 2000
    •Broke a company record by selling over $219,000 in new business premium for one month•Participated in the development and implementation of new quoting software, agent resource intranet site and subsequent agent training for the commercial vehicle division
    View

Brian Hummer Skills

Process Improvement Management Call Center Leadership Insurance Call Centers Forecasting Sales Account Management New Business Development Strategic Planning Marketing Business Development Workforce Management Business Intelligence Analysis Business Strategy Coaching Strategy Team Leadership Crm Training Sales Operations Performance Improvement Customer Retention Analytics Change Management Direct Marketing Performance Management Project Management Sales Management Operations Management Recruiting Sales Process Data Analysis Speech Analytics Team Building Consulting Strategic Partnerships Start Ups Deep Learning Artificial Intelligence Customer Experience

Frequently Asked Questions about Brian Hummer

What company does Brian Hummer work for?

Brian Hummer works for Contact Cubed

What is Brian Hummer's role at the current company?

Brian Hummer's current role is Partner and Co-Founder.

What is Brian Hummer's email address?

Brian Hummer's email address is bh****@****aol.com

What skills is Brian Hummer known for?

Brian Hummer has skills like Process Improvement, Management, Call Center, Leadership, Insurance, Call Centers, Forecasting, Sales, Account Management, New Business Development, Strategic Planning, Marketing.

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