Contact Cubed is a SaaS platform focusing on call center optimization - www.contactcubed.com.
We provide you a true explanation of root cause. You get an answer to the question: Where do I invest my time, money & people to improve my call center's performance & ultimately achieve my goals?
Our seamlessly integrated solution analyzes 100% of your calls through our proprietary Speech & Voice Analytics platform. A cognitive computing platform, Contact Cubed, combines your processes & goals with the power of industry specific A.I to give you the answers:
What Happened - Historic Analytics
Why it Happened - Diagnostic Modeling
What You Need to Do - Prescriptive Modeling
Where Do You Go Next - Predictive Modeling
-Best in class Speech and Voice Analytics accuracy
-Fully customizable Artificial Intelligence/Cognitive Intelligence powered Speech Analytics with industry and call type specific learning and insight models
-Fully customizable system alerts
-Two-way API capabilities to pass any data back to our clients CRM and reporting databases
-Unlimited call and screen recording capture and storage
-Unlimited fully customizable call scoring rubrics with in-audit call transcriptions and key word search capabilities
-Management Journal to allow for supervisors/managers/directors to document and collaborate on agents touch points and performance management
-Easy to consume data analytics with actionable reporting and dashboards
contact@contactcubed.com
Company Details
- Employees
- 2
- Founded
- -
- Address
- 46 Shopping Plaza,
- Phone
- +1(800) 306-1533
- co****@****bed.com
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- contactcubed.com
- Keywords
- speech analytics, call center management, QA/QM, voice analytics, machine learning, artificial intelligence, cognitive computing, saas, call center metrics.
- HQ
- Chagrin Falls, Ohio
Contact Cubed Questions
Contact Cubed's helpline number is +1(800) 306-1533
Contact Cubed's website is contactcubed.com
Contact Cubed's LinkedIn profile is https://www.linkedin.com/company/contact-cubed
Contact Cubed has
2 employees.
View email and phone details for 2
employees at Contact Cubed.
Contact Cubed's industry is
Software Development
Contact Cubed's top competitors are
Ad Jams,
Infront Webworks - Digital Agency,
Lillipad,
The Mojo Media, Llc,
Wreally,
Jim Hudson Automotive Group Columbia Sc & Augusta Ga,
Insurance.com,
Magna Labs,
Bm&s Consulting Llc,
Us Network.
Contact Cubed's support email address is contact@contactcubed.com
Contact Cubed's categories are Software Development
Contact Cubed's founding year is 2017
