• In the context of teamwork, partnership and mutual respect, provide the highest levels of Offer Management support for a defined team of sales professionals• Find ways to creatively structure customer offers which grow revenue and delight our customers while ensuring financial metrics meet/exceed the company’s requirements• Collaborate with Product, Network, Finance, Legal and other key stakeholder groups to remove obstacles and solve problems which enable us to provide winning… Show more • In the context of teamwork, partnership and mutual respect, provide the highest levels of Offer Management support for a defined team of sales professionals• Find ways to creatively structure customer offers which grow revenue and delight our customers while ensuring financial metrics meet/exceed the company’s requirements• Collaborate with Product, Network, Finance, Legal and other key stakeholder groups to remove obstacles and solve problems which enable us to provide winning solutions to our customers• Ask questions, get clarity, and proactively move to find solutions without waiting for others to tell you what to do• Work independently with little supervision to meet RFP deadlines both internally and externally• Provide constructive feedback to peer analysts in reviews on pricing before large submissions Client Services Manager• Conduct ongoing customer contract negotiations Show less

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* Manage user research initiatives for product design team focused on communication and collaboration product design and development * Conduct user research for new Microsoft products and new iterations of existing products* Participate in benchmark and baseline research studies in a primary and confederate role* Manage and conduct user panel study groups seeking feedback on product design directions* Conduct individual research meetings in person and/or via web conference (Live… Show more * Manage user research initiatives for product design team focused on communication and collaboration product design and development * Conduct user research for new Microsoft products and new iterations of existing products* Participate in benchmark and baseline research studies in a primary and confederate role* Manage and conduct user panel study groups seeking feedback on product design directions* Conduct individual research meetings in person and/or via web conference (Live Meeting) * Work with product design team to provide user feedback for future design * Write in-depth reports about research findings Show less

* Manage a team *f 17 acc*unts receivable agents, including * Hiring* Training* Performance Evaluatiins* Delivering Corrective Action* Workflow* Trend Reporting* Business Projections

* Co-founder of an electronic messaging service bureau. * Managed all aspects of Operations Department, including broadcast fax, email and voice services delivery for large client base of Fortune 1000 companies. * Helped grow the business through marketing and sales efforts from company’s infancy to $500,000 operation.* Supervised and managed service delivery staff, including all human resources responsibilities. * Handled all client escalations, including analysis of complaints… Show more * Co-founder of an electronic messaging service bureau. * Managed all aspects of Operations Department, including broadcast fax, email and voice services delivery for large client base of Fortune 1000 companies. * Helped grow the business through marketing and sales efforts from company’s infancy to $500,000 operation.* Supervised and managed service delivery staff, including all human resources responsibilities. * Handled all client escalations, including analysis of complaints and root cause determination * Oversaw accounts payable/receivable services, client invoicing, business forecasting, pipeline reporting and integration of technology upgrades and enhancements. Show less

* Managed fast-paced customer service department for large technology services company.* Designed and implemented improved workflow processes, procedures and software enhancements.* Maintained client relationships and resolved all elevated, management-level client issues.* Managed staff of 10-12 customer service representatives, including but not limited to Human Resources duties such as hiring, preparation of quarterly reviews for each representative, technology and customer… Show more * Managed fast-paced customer service department for large technology services company.* Designed and implemented improved workflow processes, procedures and software enhancements.* Maintained client relationships and resolved all elevated, management-level client issues.* Managed staff of 10-12 customer service representatives, including but not limited to Human Resources duties such as hiring, preparation of quarterly reviews for each representative, technology and customer service training, incentive programs, salary increases and performance reporting.* Organized, led and facilitated weekly customer service meetings. Show less