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Brian Galloway Email & Phone Number
Director of Operations Support
at
Saviynt
1 work email found
@automationanywhere.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 71%
Current company
Role
Director of Operations Support
Location
Greater Sacramento, United States, United States
Company size
Who is Brian Galloway? Overview
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Quick answer
Brian Galloway is listed as Director of Operations Support at Saviynt, a company with 1337 employees, based in Greater Sacramento, United States, United States. AeroLeads shows a work email signal at automationanywhere.com and a matched LinkedIn profile for Brian Galloway.
Brian Galloway previously worked as Director, Support Operations at Automation Anywhere and Senior Manager, Support Operations at Automation Anywhere.
Company email context
Email format at Saviynt
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{first}.{last}@automationanywhere.com
86% confidence
AeroLeads found 1 current-domain work email signal for Brian Galloway. Compare company email patterns before reaching out.
Profile bio
About Brian Galloway
Director of Support Operations with 18 years of experience leading support operations, specializing in leadership and operational efficiency. Successfully increased CSAT by 14%, reduced customer escalations by 77%, and led award-winning initiatives recognized by TSIA, ASP, Stevie, Globee, and more. Expertise in analytics, quality management, and continuous improvement to drive organizations forward.
Current workplace
Brian Galloway's current company
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Saviynt
20 roles
Brian Galloway work experience
A career timeline built from the work history available for this profile.
Director, Support Operations
Current- Led Analytics team, providing insights and data-driven decision support to support teams and leadership.
- I led an award-winning training and quality department, providing coaching and increasing CSAT by 14%.
- I collaborated with the Support Delivery and Critical Escalations team to implement tools and processes, which lowered customer escalations by 77%.
- I partnered with all teams to improve efficiency and adopt industry best practices. Culminating in being recognized as a support leader by the Technology and Services Industry Association (TSIA) for the last two years.
- I led a Project Management team charged with continuous improvement in Salesforce Service and Experience Cloud. The Association of Support Professionals (ASP) awarded the Support Portal a "Best Support Website" in 2023.
Feb 2024 - Present
Senior Manager, Support Operations
Feb 2023 - Feb 2024
Manager, Support Operations
Jun 2022 - Feb 2023
Director, Support Operations
- I led a Global Team of 30, including a company-wide Critical Situation and Escalation team, Contact Center Quality, Customer Communications, and an award-winning Training and Enablement team.
- I launched a company-wide Critical Situations and Escalation Program to rally the organization behind swiftly resolving complex issues. This team used regular communication with the executive leadership team and.
- I created and maintained multiple analytics dashboards across the company and the Support team to bring visibility and insights and drive business decisions.
- I collaborated with Cloud Operations, Product, and Engineering to drive key initiatives to improve Support Productivity and Customer Experience.
- Created a Contact Center Quality program to audit interactions and provided dashboards to drive improvements to Enablement and New Hire training programs, improving Customer Satisfaction Scores (CSAT) by 8%.
- I led an award-winning new hire product training team, which provided engaging remote training for the Global Support team on more than eight products.
Apr 2022 - Jun 2022
Senior Manager, Support Operations
Oct 2020 - Apr 2022
Manager, Support Operations
Sep 2019 - Oct 2020
Supervisor, Enterprise Support
Jun 2018 - Sep 2019
Senior Technical Account Manager
Apr 2018 - Jun 2018
Technical Account Manager
Dec 2016 - Apr 2018
Technical Support Engineer Ii
May 2016 - Dec 2016
Technical Support Engineer
Nov 2015 - May 2016
Service Operations Specialist
- I completed multiple data entry and compliance tasks from different departments within varying turnaround requirements while meeting >100% of productivity targets.
- By developing tools using the Office suite, I significantly increased the efficiency of multiple daily processes. This lowered the research burden per employee by 2 hours a day and improved the accuracy across the.
- I maintained my team's policy and procedure documentation, making regular updates to ensure accuracy and compliance.
- Coordinated and executed mass updates for provider databases.
Oct 2013 - Oct 2015
Informedrx Senior Account Coordinator
- I supervised a team of 6 employees, including balancing workloads and overseeing assigned projects. I also provided additional training to improve productivity.
- I coordinated cross-functionally to design changes to meet the client's needs. I assigned tasks and tracked the status to ensure projects completed on time.
- I led training sessions when needed on-site or remotely for new employees and client users. These training ranged in size up to 30 employees.
- I received an award recognizing my project management related to migrating to a new claims processing software.
Feb 2009 - Dec 2012
Account Coordinator
Sxc Health Solutions
Jan 2008 - Feb 2009
Customer Care Representative
Sxc Health Solutions
Jun 2007 - Jan 2008
Customer Care Representive
- My daily routine consisted of a balanced mix of escalated (Tier 2/Supervisor) calls and mentoring my colleagues on the floor. This improved overall team performance and reduced escalations.
- I used multiple claims systems and CRMs to deliver outstanding customer service.
- Due to my high quality (98%) and efficiency, I accepted the opportunity to handle calls for sensitive accounts with complex plan designs.
Jun 2005 - Jun 2007
Lead Team Member
- Supervised teams of up to 11. Managed scheduling of employees to meet business demands and employee availability.
- Trained new employees as well as providing training for employees gaining new responsibilities as well as those joining other locations.
Mar 2004 - Jun 2005
Team Trainer
Aug 2003 - Mar 2004
Team Member
Mar 2003 - Aug 2003
Team & coworkers
Colleagues at Saviynt
Other employees you can reach at saviynt.com. View company contacts for 1337 employees →
DS
Davinder Singh
Colleague at Saviynt
Greater Toronto Area, Canada, Canada
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DP
Dorothy Phillipo
Colleague at Saviynt
Eugene, Oregon, United States, United States
View →
GS
Ganjikunta Suneel Kumar
Colleague at Saviynt
Bengaluru, Karnataka, India, India
View →
VB
Vera Bach
Colleague at Saviynt
El Segundo, California, United States, United States
View →
YM
Yashas M
Colleague at Saviynt
Bengaluru, Karnataka, India, India
View →
RK
Rishikesh Kumar
Colleague at Saviynt
Bengaluru, Karnataka, India, India
View →
RS
Rahul Saha
Colleague at Saviynt
Bengaluru, Karnataka, India, India
View →
MB
Makarand Binsale
Colleague at Saviynt
Leander, Texas, United States, United States
View →
RG
Rajesh Gaddam
Colleague at Saviynt
Bengaluru, Karnataka, India, India
View →
R-
Rakshita -
Colleague at Saviynt
United States, United States
View →
Davinder Singh
Colleague at Saviynt
Greater Toronto Area, Canada, Canada
View →
DP
Dorothy Phillipo
Colleague at Saviynt
Eugene, Oregon, United States, United States
View →
GS
Ganjikunta Suneel Kumar
Colleague at Saviynt
Bengaluru, Karnataka, India, India
View →
VB
Vera Bach
Colleague at Saviynt
El Segundo, California, United States, United States
View →
YM
Yashas M
Colleague at Saviynt
Bengaluru, Karnataka, India, India
View →
RK
Rishikesh Kumar
Colleague at Saviynt
Bengaluru, Karnataka, India, India
View →
RS
Rahul Saha
Colleague at Saviynt
Bengaluru, Karnataka, India, India
View →
MB
Makarand Binsale
Colleague at Saviynt
Leander, Texas, United States, United States
View →
RG
Rajesh Gaddam
Colleague at Saviynt
Bengaluru, Karnataka, India, India
View →
R-
Rakshita -
Colleague at Saviynt
United States, United States
View →
FAQ
Frequently asked questions about Brian Galloway
Quick answers generated from the profile data available on this page.
What company does Brian Galloway work for?
Brian Galloway works for Saviynt.
What is Brian Galloway's role at Saviynt?
Brian Galloway is listed as Director of Operations Support at Saviynt.
What is Brian Galloway's email address?
AeroLeads has found 1 work email signal at @automationanywhere.com for Brian Galloway at Saviynt.
Where is Brian Galloway based?
Brian Galloway is based in Greater Sacramento, United States, United States while working with Saviynt.
What companies has Brian Galloway worked for?
Brian Galloway has worked for Saviynt, Automation Anywhere, Powerschool, Aetna, and Sxc Health Solutions.
Who are Brian Galloway's colleagues at Saviynt?
Brian Galloway's colleagues at Saviynt include Davinder Singh, Dorothy Phillipo, Ganjikunta Suneel Kumar, Vera Bach, and Yashas M.
How can I contact Brian Galloway?
You can use AeroLeads to view verified contact signals for Brian Galloway at Saviynt, including work email, phone, and LinkedIn data when available.
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