Brian Jackson Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

The Director of Organizational Transformation is responsible for the strategic implementation of new programming through partnerships with local and state government entities, as well as collaboration with internal leaders and subject matter experts. This role serves as an expert point of contact and organizational liaison across all departments within WithinReach, developing effective communication and change management initiatives, establishing robust project management standards and structures, promoting organizational learning and development, and devising strategies for successful service delivery that align with WithinReach’s mission, vision, and values.Responsibilities:· Collaborate with Directors and department leads to address program capacity needs and infrastructural support for optimum program service delivery.· Develop strategy for cross departmental communication and program implementation utilizing project management tools.· Create long and short term plans including targeted measures and adherence to deadlines.· Work closely with managers to ensure policies and procedures are integrated consistently.· Lead and facilitate program implementation, integration and sustainability meetings to integrate new contracts and services.· Conduct program assessments to inform resources, budget, capacity and supervisory support needed for effective program integration and implementation.· Use data and metrics to back up assumptions, recommendations and drive strategic decision-making.

Seattle, Washington, United States

The Senior Manager of Program Implementation and Integration is responsible for effectively integrating new contracts and programming into service delivery within the Coordinated Access Team. This position strategically implements new programming in partnership with departments throughout the organization, forecasting and planning for sustainability. The Senior Manager of Program Implementation and Integration is responsible for leading cross-departmental projects and initiatives. This role is a liaison between all departments throughout WithinReach developing effective communication, work plans and strategies for successful service delivery and effective change management. This position develops work plans, manages timelines and collaborates to reach goals ensuring quality programming and organizational alignment.Responsibilities:· Collaborate with Director of Coordinated Access and department leads to address program capacity needs and infrastructural support for optimum program service delivery.· Develop strategy for cross departmental communication and program implementation utilizing project management tools.· Create long and short term plans including targeted measures and adherence to deadlines.· Work closely with managers to ensure policies and procedures are integrated consistently.· Lead and facilitate program implementation, integration and sustainability meetings to integrate new contracts and services.· Conduct program assessments to inform resources, budget, capacity and supervisory support needed for effective program integration and implementation.· Use data and metrics to back up assumptions, recommendations and drive strategic decision-making.

Greater Seattle Area

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Greater Seattle Area

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- Directed the University of Washington People and Culture (PaC) Learning and Development (L&D) team to develop and operationalize first ever comprehensive manager training, DEI hiring best practices, and mentorship program.- Supervised highly effective, results-oriented L&D team through effective objective setting, delegation, and communication. - As a member of the People and Culture Leadership Team, conceptualized the vision and goals for L&D initiatives including a multi-year L&D strategic plan and roadmap.In collaboration with the Director of People & Culture, created and oversaw the training and development budget.- Cross-collaborated with senior leadership to assess teams and craft timely solutions to increase manager and employee capabilities. - Designed and implemented the communication strategy for promoting and highlighting key training processes and activities.- Partnered cross-campus and with Subject Matter Experts to support Diversity, Equity and Inclusion initiatives to improve staff experiences, increase staff retention, and meet mission of belonging at the university.

Greater Seattle Area

- Directed a team of 4 to successfully build a multi-faceted technology learning, communications and user engagement service center supporting 700+ staff throughout the University of Washington.- Advised senior leadership on setting the vision and goals for learning initiatives including a multi-year learning strategic plan and roadmap. - Orchestrated cross-disciplinary initiative to purchase and launch the UA’s first Learning Management System (LMS).- Executed the design, development, and launch of UA’s of first hybrid technology learning program.- Constructed the learning strategy, user engagement, and operational change management plan in support of new UA’s new Customer Relations Management (CRM) system.

Renton, Wa

- Operational supervisor for Medicare Membership enrollment team of 12. Managed daily work distribution, audits, quality control and staff performance. Coordinated with senior leadership and Human Resources for staffing needs.- Conceptualized, designed and delivered new documentation and training platform to support the complexities of manual Medicare Coordination of Benefits and Cash Desk Allocation.

Seattle, Wa

- Supervised team to support Kaiser Permanente WA rebranding of all Member Services Call Center tools, documentation and resources (2K documents and staff resources). Defined scope of work, risk analysis, and executed project with a cross-functional team of 8 staff.- Operational lead, change management strategist, and project manager over organizational wide initiative to developed and launch new centralized learning department supporting all lines of business and 1,200+ administrative staff. - Operational lead, change management strategist, and project manager over design, development and launch of new organizational wide documentation/standard work storage and access database.- Team building coach, project workshop facilitator, and strategy subject mater expert (SME).

Seattle, Wa

- Managed KPWA rebranding of all Member Services Call Center tools, documentation and resources (1.2k documents). Defined work scope and executed project with a cross-functional team of 8 staff. - Facilitated vendor negotiations to achieve cost savings for annual Medicare mailing

Seattle, Wa

- Developed new centralized training delivery/administration platform.- Delivered frontline and leadership team trainings, outreach, presentations and town forums.- Vendor selections and system launch of online learning management system (LMS). - Project managed HPA wide documentation library, storage and delivery system, maintenance, standard work and inventory intake. (3K+ document inventory)

Seattle, Wa

- Overhauled and re-established organization-wide classroom training program (Medical Coverage University). - Planned, piloted, and produced new member mailing opt-out program.- Headed 2012 state and national Medicare member contract mailing.- Conducted 2010 redesign and government approval of all medical coverage mailing materials.- Governed the launch and operational oversight of new Medicare and commercial coverage training program (Classroom and hybrid).- Lead LEAN coordinator, project manager, consultant and facilitator in internal and cross-functional process improvement work.

Seattle, Wa

Facilitated adult 1:1 training programs. Develop personalized health and wellness plans to support client fitness goals. Schedule and administer client health assessments. Facilitated new client orientation, sales and membership support. Facilitate adult fitness classes. (ex. Bootcamps, HIIT)

Seattle, Wa

Facilitate adult fitness classes. (ex. Functional movement, Bootcamps, HIIT)

Shoreline, Wa

Facilitated adult and youth kickboxing classes. Facilitated new client orientation, sales and membership support.