Brian Jensen Email & Phone Number

Chicago, Illinois, United States

Chicago, Il

Manage global client campaign services engagements (valued at $10M revenue) for multiple clients. Directly manage up to 30 Campaign Specialists, Team Leads, and Oracle Consultants- Maintain 99.95% error-free rate for on-time/on-budget services delivery to clients- Collaborate closely as part of team of 9 global Campaign Services Managers to maximize utilization of 200 on-shore and off-shore resources and ensure overall 99.9% error-free rate- Direct scoping efforts for campaign services projects, including onboarding new clients and projects for current clients, initial proof-of-concept efforts, and developing client proposals.- Selected by Global Director of Campaign Services to audit performance of Western Region (Account, Campaign Services, and Clients) and recommend improvements- Lead weekly meetings to share new innovations, challenges, and opportunities with on-shore Campaign Services staff- Created training guides and process documentation for Campaign Services

Chicago, Il

Managed projects for 6 national and international clients, including email, SMS, and display campaigns. Led team of up to 10 Campaign Specialists to achieve one of the lowest team error rates in the US. - Created and launched client campaigns by working closely with technology, account, strategy, and creative teams- Collaborated with client-side 3rd party marketers and agencies. Met with clients to ensure satisfaction and success: Marketing Managers, Creative Directors, Data Teams, Creative Teams, Marketing VPs, and business owners- Led migration of 2 large legacy clients to new platform; collaborated closely with technology and account teams as well as client-side representatives including Marketing Manager, CRM Manager, and Analytics expert- Met bi-weekly one-on-one with team members; conducted performance reviews- Collaborated with internal and external groups to deliver projects on time/on budget- Built relationships with client Marketing Managers, Campaign Specialists, Account Managers, Account Directors, Strategic Directors, Technology Team, and Creative Team - Promoted to Manager in 2016 due to exceptional performance

Chicago, Il

Built email campaigns and forms using Responsys Interact for clients from diverse industries: retail, travel, hospitality, and insurance- Collaborated and consulted with client Marketing Managers and internal Account Managers and Data Specialists to deliver high-quality results on time/on budget- Consistently maintained 100% error-free rate for deployments of campaigns and forms- Built relationships with client Marketing Managers, other Campaign Specialists, Account Managers- Hand-picked to provide on-site Responsys training in Australia for Campaign, Accounts, and Technology teams- Promoted to Team Lead in 2013 due to exceptional performance

Naperville, Il

Managed data and email campaign projects for large and small clients from a broad spectrum of industries including technology, financial services, media, telecom, transportation, and hospitality- Consulted with up to 50 client Marketing Managers to align projects with client needs- Created and launched client email campaigns using different email platforms; provided KPI reports to clients; invoiced clients- Managed and processed client data files for direct mail marketing campaigns in Unix- Handled sensitive client data using best practices to ensure data integrity- Collaborated with other data specialists to deliver high-quality results on time/on budget- Built relationships with client Marketing Managers