Brian Jankowski Email & Phone Number

Savannah, Georgia Area

Manage a combined staff of operational, sales, and customer service specialists to ensure adherence to compliance standards while achieving sales and customer experience objectives.* Quickly earned promotion to Banking Center Manager within 7 months of hire* Took over bottom ranked Skidaway Island branch in May 2011; ranked # 1 out of 163 branches in 2nd Semester 2011

Executive manager of 17-member team comprised of 3 Asst VPs/Team Leaders, 13 Marketing Professionals and Regional Assistant. Directing operations and staff with responsibility for:Financial, budgetary and cash flow management, strategic planning to achieve growth, creation and execution of marketing plans, development and delivery of all training programs to maximize production and sales staff efficiency, overall performance of newly formed call center, and regulatory compliance. Consulting with and reporting on call tracking pipeline to CEO, COO, and Director of Operations. Working with corporate and external partners to develop new revenue streams. Leading team in handling 600,000 outbound and 30,000 inbound calls annually. Overseeing all aspects of staffing requirements, individual and team goal setting and achievement, performance evaluations, and disciplinary actions. Training team members in solicitation techniques, mortgage policies, customer service, and underwriting guidelines.

Managed 3 branch locations and a total of 40-50 direct reports during tenure in full spectrum consumer lending financial services industry.Direct responsibility for all activities and processes in branch including: Operations, mortgage lending sales performance, compliance, customer service assurance, staff development, correspondence with executive management,continuous process improvement, underwriting and approval of all credit and non-credit products at branch level, coordinating with external business partners to facilitate credit approval and loan closing process, overseeing all staffing and training requirements, auditing for cash control and determining branch profitability, and ensuring all employees are current on all federal and state lending and compliance regulations.

Supervised maintenance crew of airmen for fuel systems maintenance on tactical fighter military aircraft in high priority overseas installation, and certified quality of work being performed.Promoted to Staff Sergeant 3 years ahead of normal timeframe. Created internal database of work performance that saved countless man-hours and significantly reduced expenses. Earned Leadership Initiative Award.