Brian Johnson Email & Phone Number

Rockwall, Texas, United States

As the Maintenance Parts Co-ordinator at Pratt Industries I oversee an inventory of a multi-million dollar parts department. I am responsible for developing relationships with vendors who are nationwide to rapidly procure parts needed for full-time operation. I am also responsible for co-ordinating with outside vendors for things such as building maintenance, rented equipment repairs, and owned equipment repairs. I work as part of an amazing team with one of the greatest companies in America.

Rockwall, Texas, United States

Oversee all maintenance, repair order flow, Standard Repair Times, invoicing, and inventory over a team of 20+ mechanics, parts personnel, and floor supervisorsIdentify and coordinate warrantable repairs, adjusting for our current workflow and the clients’ needs.Maintain line of communication between us and dispatchers, fleet managers, and road-assist departments Hire, train, and mentor cohorts of new mechanics and service managers while continuing to monitor employee performance and retention. Interim Shop Manager/Foreman when applicable person is on leave Identify areas of improvement within the department and implement solutions accordingly.Resolve client escalations to foster superior standards of service.

Rockwall County, Texas, United States

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goalsAssigned jobs to technicians according to experience and knowledge of handling specific repairs.Provided customers with estimation of repair costs and reasonable timelineAnswered service department phone and responded promptly to questions and messagesVerified warrantable repairs and set up proper service for repairs to be completedWrote up repair orders, monitored documentation, SRT times and closed completed orders.

Dallas, Texas, United States

Enforced rules, regulations, policies, and procedures to ensure a safe environment for both staff members and detainees.Facilitated positive and pro-social behavior in juveniles through effective communication and conflict resolution skills.Assisted with crisis intervention techniques during emergency situations involving juveniles or staff members.Maintained accurate and detailed records of daily activities, incidents, and interactions with inmates.Intervened in confrontations between detainees to de-escalate potential physical altercations.Provided guidance on personal development issues such as decision making, problem solving, anger management, socialization skills.Served as a role model for appropriate behavior among juvenile offenders by demonstrating professionalism at all times.Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts.Drafted daily operational and incident reports detailing inmate rule violations and unusual occurrences.

Dallas, Texas, United States

Utilized strong problem solving skills to identify underlying issues that may be causing delinquent behaviors.Facilitated group counseling sessions focusing on topics such as anger management and conflict resolution.Enforced rules and regulations set forth by the juvenile justice system while maintaining an atmosphere conducive to rehabilitation.Monitored progress of clients through interviews, assessments, and review of records.Maintained accurate documentation of client activities including case notes, incident reports, and evaluation forms.Assisted in training new hires in job duties and Handle With Care restraint techniques.Multiple Employee of the Month Awards

Camp Lejeune, North Carolina, United States

Appointed and performed the duties of a Motor Transport Maintenance Shop Chief.Responsible for duties of a Platoon Sergeant.Appointed and performed duties of an Assistant Environmental Compliance Officer.Performed duties as a Marine Corps Marksmanship Coach, training enlisted Marines and Officers on how to properly qualify with their issued weapons.Appointed and performed duties of (BEQ) Bachelor Enlisted Quarters Manager.Deployed and performed duties in the countries of Japan, Turkey, Greece, Spain, and Africa.Served as a Motor Transport Maintenance Mechanic working on heavy equipment.Training in Marine Corps includes Basic Training, Corporals Leadership School, Sergeant’s Leadership School, Marine Combat Training, Logistics Vehicle System Maintenance, Automotive Organizational Maintenance, Personal Finance, Fundamentals of Marine Corps Leadership, Terrorism Counteraction, Battle Skills, Weapons, Physical Training Management, Drill and Ceremonies, Uniforms and Inspections, Customs and Courtesies, Leadership, Techniques of Military Instruction, Motor Transport Combat Operations, Administrative Plans, Policies and Programs.Awards and Recognitions:Multiple Meritorious Promotion BoardsMultiple Marine Corps Good Conduct MedalsMultiple National Defense Service MedalsMultiple Sea Service Deployment RibbonsMultiple Expert Rifle BadgesMultiple Sharpshooter Pistol BadgesMeritorious Mast from Commanding Officer for performance as Shop ChiefLetter of Appreciation from Commanding Officer