Brian K. Email and Phone Number

Conducted regular training sessions for staff members on new policies and procedures related to operations management.Built strong relationships with external stakeholders to foster collaboration on projects and initiatives.Collaborated with senior management team to create and implement business development plans.Negotiated contracts with vendors and suppliers to secure favorable terms while meeting budgetary requirements.Inspected grounds, facilities and equipment routinely to determine necessity of repairs or maintenance.Implemented risk mitigation strategies aimed at reducing operational costs while maintaining high quality services.Provided guidance on best practices when dealing with complex customer issues or complaints.Enhanced process improvement initiatives to provide greater consistency and standardization across regional operations.Evaluated team members' individual performances, providing positive feedback and taking appropriate corrective actions.Enforced safety regulations among employees working in hazardous environments through regular inspections.Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.

Direct oversight of all contract requirements, including, billing, negotiations, arbitrations, and annual budget costs. Created training curriculums, job aids and quality reviews for all new employees. Single point of contact for all fiber client projects ensuring projects were completed on time and under budget.

Management of projects and job assignments. Partnered with multiple telecommunications companies to provide high speed internet to residential and business customers. Ensured work performed safely and efficiently.