Key Responsibilities• Spearheading the development and implementation of comprehensive business development systems, policies, and procedures.• Presenting new products and services while strengthening existing client relationships to drive growth.• Facilitating internal and external client debriefs to ensure alignment and satisfaction.• Actively participating in all client and management meetings to foster collaboration and transparency.I. Client Relationship Management• Cultivating and maintaining strong day-to-day relationships with clients, focusing on performance enhancement and service excellence.• Collaborating with collections staff to provide outstanding client support, achieving key revenue generation objectives.• Maintaining exceptional client relationship management standards, addressing 100% of queries and complaints promptly.• Enhancing client contactability by sourcing additional information as needed, achieving an 80% contact rate.II. Performance and Compliance• Managing debt portfolios for outsourced clients, ensuring effective debt management and compliance.• Consistently meeting and exceeding weekly and monthly performance targets.• Supporting finance and operations teams in addressing unpaid invoices and confirmations efficiently.• Guaranteeing timely provision of loan account statements to the collections team upon request.• Proactively escalating performance-impacting issues to relevant authorities within the organization.• Mitigating collection leakages by ensuring timely confirmation of listings and invoices by clients.Key Achievements:Successfully onboarded prestigious clients including CMA CGM, Unga Group, GT Bank, KWAL, Oxford University Press, Avenews GT Limited, Asante Financial Services Group, and Ukulima Sacco.

Key Responsibilities• Managed a diverse portfolio exceeding 1.2 billion, providing expert advice on loans and debt management solutions.• Engaged with over 800 clients to gather financial data and documentation, facilitating informed decision-making.• Developed tailored payment plans and provided follow-up on financial waivers for qualified clients.• Assessed clients' financial statuses, offering strategic advice and support throughout the loan repayment process.• Ensured compliance of loan applications with company financial policies and state regulations.• Formulated and executed strategic targets and plans, optimizing costs while achieving organizational goals.

Key Responsibilities• Executed targeted social media marketing strategies to enhance brand visibility and promote company services.• Cultivated and maintained strong client relationships, ensuring high levels of customer satisfaction and retention.• Collaborated with a cross-functional team to perform data mining and optimize search engine performance for various projects.• Conducted thorough prospecting and research to identify and recruit potential clients, resulting in a significant increase in the client base.• Effectively demonstrated company services and articulated their benefits to clients, contributing to successful sales conversions.

Key Responsibilities• Successfully completed the enumeration of Gichugu Constituency, Kirinyaga County, ahead of schedule.• Identified and delineated enumeration boundaries, ensuring the availability of necessary equipment and materials for efficient data collection.• Administered surveys and meticulously recorded responses to ensure data accuracy and integrity.• Collaborated with team members to execute social media marketing strategies at Smart Data Analytical Ltd (formerly ICT Consultants Kenya), enhancing brand visibility.• Built and nurtured client relationships, contributing to improved customer satisfaction.• Engaged in data mining and search engine optimization initiatives for various projects, driving enhanced performance.• Conducted thorough prospecting and research to identify potential clients, leading to successful client recruitment.• Effectively demonstrated company services and articulated their benefits to clients, facilitating successful sales conversions.