Brian Keenum Email & Phone Number

Birmingham Area, Alabama

In a working service manager capacity, I am responsible for administration duties including: generating and closing repair orders, billing the appropriate parts/labor/supplies to complete the repairs/installs, manage and maintain parts inventory, follow up on account receivable/payable accounts-including billing and manufacturer warranties, maintain.

Promptly meet and greet guests upon arrival, identify their concerns, and generate a repair order. Monitor automated dispatch system to keep customers updated on the status of their vehicle throughout the visit. Provide estimates of repairs needs, and overcome any exceptions to price or time estimate. Thoroughly explain parts and labor charges to customer.

Hoover

This location is considered an example for the rest of the southeast area in many ways. The largest Toyota dealership in the state, and being located in a high traffic area, failure is not an option. Responsible for greeting each guest immediately, overseeing the status of the vehicle throughout the dispatch, diagnosis/repair process, and keep customer.

Provided excellent customer service for warranty and customer pay repairs. Developed a method of dispatch to fairly distribute repair orders to technicians, to ensure promise times were met. Assisted with multiple labor rate increases and participated in decisions concerning "goodwill" warranty repairs.

Birmingham, Alabama Area

*Responsible for turning around a service department that had not been effectively managed in years.*Managed development and layout of new service facility and shop equipment.*Reduced equipment and installation cost by $300,000.00 from original estimate accepted by previous manager. *Developed daily operating procedures to better serve customers in a.

Accounting

Education record