Brian Keith Email & Phone Number

Conduct on-site clinical presentations to existing customers to demonstrate the use of elements and increase adoption of new technologySupport sales activities as Application Expert in presentations, evaluations, and customer meetingsManage implementation of new product releases within territory from installation though clinical utilizationStrategize with Area Sales Manager to evaluate customer needs and opportunities

Lead installations and establish functionality at new and existing customer sites within Brainlab’s image guided surgery portfolioStrategize with the sales manager to evaluate customer need, open sales projects, and identify and refer sales leadsAssess customer satisfaction and usage levels, and work to increase revenue within assigned regionProvide on-site consulting, guidance, and assistance during surgery to maximize efficiency and usageEducate/train… Show more Lead installations and establish functionality at new and existing customer sites within Brainlab’s image guided surgery portfolioStrategize with the sales manager to evaluate customer need, open sales projects, and identify and refer sales leadsAssess customer satisfaction and usage levels, and work to increase revenue within assigned regionProvide on-site consulting, guidance, and assistance during surgery to maximize efficiency and usageEducate/train physicians and hospital personnel on product features and usage Show less

Two-time Winner of Support Specialist Excellence Award (2018 and 2019) for exemplary customer service.Selected as only U.S. team member to receive two 2 weeklong technical training on newly released CT scanner at Brainlab headquarters in Munich, Germany. Subsequently completed system installations at several new, high-profile customers.Navigate and coordinate the installation and clinical setup of complex and highly sophisticated technical systemsLiaise and communicate… Show more Two-time Winner of Support Specialist Excellence Award (2018 and 2019) for exemplary customer service.Selected as only U.S. team member to receive two 2 weeklong technical training on newly released CT scanner at Brainlab headquarters in Munich, Germany. Subsequently completed system installations at several new, high-profile customers.Navigate and coordinate the installation and clinical setup of complex and highly sophisticated technical systemsLiaise and communicate effectively with a diverse array of stakeholders possessing a wide range of technical expertise. Clearly explain complex technical concepts in easy-to-understand terms.Initiated process improvement to expedite and improve the efficiency of server installation process which was almost universally riddled with technical issues. Developed pre-installation documentation was later implemented nationally.Resolved software and hardware issues with existing systems to facilitate continuation of patient treatments.Supervised patient procedures and provided advice to neurosurgeons and medical physicists to ensure successful treatments.Developed onboarding plans, mentored and trained new team membersStrategic Impact: Fostered positive relationships with new and existing customers through exceptional customer service to facilitate service contract conversions and promote a positive view of Brainlab. Show less

Designed and created a prototype for an infrared navigation connector that interfaced with company’s existing instrumentsDeveloped and implemented a testing plan to validate a material change to a new product in order to reduce the device’s failure rate.Revised engineering drawings for the continuous improvement of existing products.Strategic Impact: Improved the quality of products through comprehensive testing and the overall productivity of the department through… Show more Designed and created a prototype for an infrared navigation connector that interfaced with company’s existing instrumentsDeveloped and implemented a testing plan to validate a material change to a new product in order to reduce the device’s failure rate.Revised engineering drawings for the continuous improvement of existing products.Strategic Impact: Improved the quality of products through comprehensive testing and the overall productivity of the department through quick and accurate completion of assigned tasks. Show less

Master Of Business Administration - Mba, Finance, General, 3.91

Activities and Societies: Student Representative for Cohort

Bs, Biomedical Engineering, 3.4