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• Manage 7 accounts specializing in automotive lighting technology earning over $850,000 in combined net sales for 2020 while maintaining 98% positive seller feedback rating and Top Rated Plus status on eBay• Responsible for customer inquiries, order entries, return authorizations, cancellations, issuing credits, addressing customer feedback, resolving escalated cases, and troubleshooting product and technical issues• Implemented customer service strategy, enhancing customer interactions leading to decreased average ticket response times, fewer cases escalated and offering incentives resulting in increased positive feedback rates and repeat customers• Cultivated long-term business relationships with high volume clients by being attentive to their specific needs and actively proposing solutions, communicating opportunities and handling negotiations to maximize profits

• Implemented customer service standards by quickly and accurately answering any customer inquiries with a positive and friendly attitude• Launched and monitored social media and email marketing campaigns utilizing social selling techniques to educate and engage with potential and existing customers encouraging growth and business opportunities• Established multi-channel customer support via social media and proposed product design modifications to enhance functionality by identifying areas of improvement through collecting and analyzing customer feedback, surveys, and social media interactions • Remedied escalated cases of customer dissatisfaction with empathetic communication to provide an overall positive experience • Created listings on Amazon Marketplace actively updating titles, bullet points, product descriptions, answering customer questions, and maintaining customer feedback to increase client trust and product ranking• Assisted with Amazon PPC advertising campaigns by testing and adjusting relevant keywords to determine effectiveness and efficiency as well as researching current trends in PPC marketing