Brian Kittrell Email & Phone Number

Washington, Dc, Us

District Of Columbia

American Federation of Labor and Congress of Industrial Organizations

Washington D.C. Metro Area

Manage and Coordinate the Recruitment, Retention and Sales Campaigns.* Developed marketing tool that Increased member base 5% - 8%. * Managed numerous projects regarding events, educational courses and certification programs.* Process membership dues, sales, apply member payments, refunds, A/P & A/R.

Washington, Dc

* Manage the Members' Recruitment, Retention and Sales Campaigns.* Manage Registration for events, conferences and educational courses.* Manage and Process ID Badges, rosters, event tickets, tent cards and Registration Booth.* Manage and Update Online Registration Site for numerous events, conferences and courses.* Process member dues, sales, apply member payments, refunds, A/P & A/R. * Create new member records, update member’s history and submit information to Officers.* Developed campaign that increased member base 5% - 7% for 5 years consecutively. * Managed numerous projects regarding event and educational seminars and programs.* Process registrations for members, non-members, prospects, executive staff and staff. * Register and Provide course assistance for educational CEU's & certification. * Process drop/add course registrations, special registrations and cancellations. * Process conference and event registrations than send confirmations.* Provide customer service on calls, e-mails, faxes and website questions. * Process work orders and job tickets for resolution and delivery of goods and products. * iMIS, TEAM and Net-Forum - Avectra Membership databases, * Access, Excel, Power Point, Outlook, Adobe Acrobat. * Manage mailing of new member packets, member ID cards, products and materials. * Follow-up and respond to member calls, website inquiries, faxes and e-mails. * Market and Sale products to members, customers and non-members.

Washington, Dc

* Manage and Coordinate the Recruitment, Retention and Sales Campaigns.* Developed sales/marketing tool that Increased member base 4% - 6% for 4 years consecutively. * Managed numerous projects regarding events, educational courses and certification programs.* Process membership dues, sales, apply member payments, refunds, A/P & A/R.* Process registrations for members, non-members, prospects, executive staff and staff.* Create new member records, update history and submit information to members & officers.* Supervised the customer service and recruitment/retention campaigns for staff of 4. * Manage mailing of new member packets, member ID cards, products and materials. * Handle billing problems and process collections in a timely manner. * Process registrations for members, non-members, government clients and staff. * Provide Doctors, Nurses, LPN’s and Medical facilities with Assistance in CIC-Certification.* Research and Provide course information for certification. * Interact with Chapters and sites on delivery of products and store sales and track results. * Process dues, renewals, sales, recruitment, marketing and retention of members. * Process membership applications for members. * Prepare, write and print certificates and letters to all who passed exams and courses.* Provide front desk, security and receptionist duties.

Arlington, Virginia

Greenbelt, Maryland

Arlington, Virginia

Bethesda, Maryland, United States

Business Administration

Activities and Societies: Class President Freshman & Sophomore Year

Education record